Champion change management programs to create functional Centers of Excellence across all business units, groups, and teams to achieve Zero-Latency Staffing, surging, swarming, and aggressive resource scalability in all areas. Drive strategy to continually improve organizational productivity and product/service quality across cross-dimensional groups, including technology and global recruiting/staffing. Lead an organization of 200+ quality assurance, engineering productivity, global recruiting, transformation, and change management professionals.

Drove quality initiatives across all engineering groups. Built a complex organization of hundreds of global, cross-functional software development engineers providing infrastructure support, tools development, test automation, and R&D. Led the engineering productivity and quality assurance groups overseeing SDLC process engineering, test automation, test project management, risk assessment, and risk mitigation strategy across dozens of business units to achieve operational excellence in the development of 350+ products and 18,000+ websites. Key Highlights:• 80% diminution in customer complaints reached by implementing change management in customer service, customer outreach, and sales of an existing business unit that dramatically improved damaged brand and product confidence.• Doubled resource efficiency through automated testing and continuous integration as the company grew from 40 testers to 200+ over ten years.• Shortened release cycles to two weeks by evangelizing software development methodologies across the organization.

Created a Quality Assurance Center of Excellence across a large, diversified, and exponentially growing portfolio of business units and products. Balanced growth and efficiency as the QA organization grew through acquisitions to cover new market categories and products by focusing on the standardization and scalability of engineering processes.Key Highlight:• 300% decrease in time to market earned by designing and implementing an Agile QA infrastructure to manage multiple QA projects across various test environments.

Built a quality assurance team capable of supporting an aggressive acquisition and diversification strategy with 5x growth. Hired and trained new staff and mentored existing staff to help achieve success in the new business strategy, and led major projects as a contributor. Created standardized testing processes adapted to multiple disparate software development methodologies.Key Highlight: • Tested 500% more products with only a 40% increase in staffing by increasing team efficiency and redefining the scope of work.

* Managed multiple Quality Assurance teams.* Managed a Technical Writing team delivering documentation services to all levels of the organization.* Architected a complete automated testing framework using Mercury LoadRunner and Quick Test Pro for load and regression scripting.* Migrated issue tracking system from custom coded solution to Bugzilla.* Managed and maintained Bugzilla issue tracking system.* Groomed and prioritized the issue tracking queues of over 10,000 records.* Redesigned Quality Assurance process based on Agile methodologies to provide responsive, iterative testing with rapid turnaround times.* Maintained aggressive testing schedule with high product quality and low defect rates.* Expanded Quality Assurance services to include requirements and new feature review, and usability/UX, performance, load, and stress testing.* Managed and coordinated multiple concurrent and interdependent testing projects.* Served as Project Manager on numerous projects, including the corporate marketing site, support ticketing system, online knowledge base, and multiple documentation projects.* Trained technical writers in document authoring and version tracking.* Created strict guidelines, policies, and document templates for technical writers.* Content creation for product knowledge base with over 400 articles* Creation/maintenance of a product users' manual.* Key contributor to user-interface design.* Spearheaded usability testing, and evangelized for a move to increase user-friendliness in product design.* Reported directly to executive management.

* Ramped up and managed a Quality Assurance team of ten testers in response to development team expansion and the addition of new products, including a web-based collaborative SAAS application, marketing site, support ticketing system, online knowledge base, and backend automated transaction systems.* Sourced, trained, and mentored new testers in latest Quality Assurance techniques and processes.* Evangelized for the integration of automated test tools into the release certification process.* Coordinated with other engineering teams to insure on-time delivery of target milestones.* Coordinated infrastructure testing with Production Services department.* Simultaneously managed a separate Technical Writing team.* Sourced, trained, and mentored Technical Writers.* Created style guides, a document request process, and a document change management system.* Managed production of marketing and investor relations materials.* Authored technical documentation and marketing materials.

* Test planning, coordination, and execution on a web based, collaborative SAAS application built on ASP.NET, C#, and Oracle 10g.* Managed a lean Quality Assurance team of four Software Analysts providing technical documentation and testing.* Participated in the design and implementation of a proprietary issue tracking system.* Architected the company’s Quality Assurance and software certification processes. Designed it to be efficient, agile, adaptable, and scalable.* Performed extensive black and white box testing.* Automated smoke and functional regression test scripts in Java using Rational RobotJ and Rational XDE Tester.* Created cost-benefit analysis framework for software purchase recommendations.* Evaluated professional testing tools such as Rational Robot, Empirix e-Tester, Mercury LoadRunner, and Mercury Quick Test Pro.* Authored test cases, test plans, checklists, and other forms of technical documentation for testing purposes.* Served as Human Resources Manager during first three years at the company.* Designed and implemented the company’s hiring processes and procedures.* Wrote and distributed job postings.* Sourced, screened, and interviewed candidates.* Served as Facilities Manager during first three years at the company.