Jeffrey Allen Email & Phone Number

Spokane Valley, Washington, United States

• Communicates with all Veteran service organizations to identify available opportunities and needs for volunteers• Recruits volunteer staff to fit roles using a variety of resources and techniques in collaboration with event staff• Schedules coordinates and assigns volunteers to appropriate programs and collaborates with other veteran service organizations programs to provide volunteers for western regional programs• Maintains files, records, applications, and other data concerning volunteer programs and executes background checks for potential volunteers• Plans and coordinates special events to include volunteer recognition programs, Veteran stand down events and special holiday events in support of Veterans

Raleigh, North Carolina, United States

District Of Columbia, United States

· Worked on assignments dealing with the routine and daily operation, use, and configuration of the LMSManage implementation of new courses, videos, webinars, and other educational resources· Coordinate LMS training events as needed· Managed industry content areas within the LMS including functionality, appearance, tabs, and settings· Identified and communicated opportunities for process and quality improvements, and provided feedback on usage, defects, and suggested enhancements· Acquired and maintained knowledge of current technology as it applies to LMS software and systems· Maintained procedures and policies to ensure the security and integrity of systems/networks· Wrote and maintained technical procedures and policy documentation for accreditation purposes· Collaborated with the API Committees, and other industry stakeholders, on training needs and opportunities for the oil and gas industry· Acted as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational strategic goals· Reviewed analytical user data to help determine growth strategies for the LMS platform· Provided guidance to other API Departments in using the LMS for other enterprise needs· Assisted the marketing and promotion of the platform to the industry

Arlington, Virginia

Washington D.C. Metro Area

• Designed and conducted training and development programs to improve individual and organizational performance• Analyzed training needs by conducting a rapid needs assessment of current training programs to identify learning gaps • Developed instructional material, coordinate educational content, and incorporated current technology in specialized fields that provided guidelines to educators and instructors for developing curricula and conducting courses to include an audience of educational consultants and specialists, and instructional material directors• Maintained the Risk, Action, Issues, and Dependencies, work breakdown structure and stakeholder communication plan log to track project timeline and deliverables of the workforce management and instructional systems design work streams

• Managed the organization’s Learning Management System (LMS) to include record management, curriculum building, content updates, and reporting, exceeding the goal of 98% compliance for 2017 Annual Training. Collaborated with senior management to identify knowledge, skills, and abilities necessary for upward mobility in the company and compliance requirements for 2018. • Responsible for LMS vendor management and due diligence to include vendor relationships with the National Association of Federal Credit Unions, Learning Tree International, and FEMA safety training. • Managed and administered employee certifications and third-party training licenses to ensure compliance with employee benefit programs.• Analyzed and determined system access for employees’ role requirements for annual audit inspections. • Inputted and maintained employee access to systems managed by the department.• Coordinated and conducted system release testing for compatibility between new and existing systems. Developed the HRIS data feed to the LMS. • Reviewed and evaluated workflows to identify unmet needs and opportunities to enhance efficiency and improve data quality and reliability.• Developed and maintained procedures and best practices for system administration and continuous process improvement. • Member of the employee action team to address concerns from the organization that prevented them from feeling empowered in their career pathway. Held focus groups to identify strengths and weaknesses to develop resources and strengthen current resources.

Washington D.C. Metro Area

• Planned, coordinated, scheduled, implemented and evaluated American Heart Association (AHA) learning opportunities system wide for nine MedStar Hospitals and MedStar Corporate entities within the District of Columbia and Maryland on a daily basis with an average of 90 events per month. Ensured that all reservations for conference rooms, audio-visual requirements, and equipment were confirmed two weeks prior to ensure logistics were set for planned events. Assisted in the supervision of instructors and represented the Training Center as the point of contact for AHA Programs. • Reviewed and developed policies and procedures for administration of the AHA Program. Developed clinical and marketing efforts and invoiced contract holders as needed. Maintained training materials and equipment; provided quarterly budget recommendations based off of vendor quotes. Established the baseline for metrics tracking of independent contractor courses and learners that demonstrated a 40 percent increase in program output. Assisted in the recruitment and training of 200 AHA instructors.• Generated quarterly financial reports through the learning management system; managed daily enrollments and refund processing. Provided customer service to clients at all levels of the organization to include the functionality and user experience when accessing third party vendor online content. • Developed policies and procedures to invoice and collect payments from independent contractors within fifteen days of invoice issuance with 100 percent accountability.• As a member of the Product Team, worked with the Director of Learning Technologies and the Product Manager to troubleshoot and rectify processes of the Learning Management System. Collaborated with the team to institute a reschedule feature that would recoup financial loss from excessive re-enrollments to align system functionality with business standards.

Quantico, Va

• The American Heart Association Program Director’s primary official for planning, developing, and executing the management of all aspects of program scheduling and policy compliance. Responsible for responding to inquiries, updating the Program Director’s calendar, providing customer service, explaining established policies, procedures, regulations and standards. Additionally, established the Continuing Medical Education program for Advanced Cardiac Life Support and Pediatric Advanced Life Support. • Managed a staff of 15 military personnel with direct oversight of daily accountability, face-to-face counseling, and professional and personal development through the execution of annual and semi-annual performance evaluations. Reviewed, grouped, submitted, and maintained staff evaluations and ensured correctness through established policies and maintained division officer records.• As the Lead Training Team Administrator for a 560 personnel medical clinic, updated Internet based and Microsoft SharePoint automation systems. Managed the General Military Training Program and orchestrated 24 monthly workshops by scheduling over 20 instructors to deliver training that focused on Equal Opportunity, HIPPA, Patient Safety and Military Professionalism topics. Prepared Microsoft Excel spreadsheets to disseminate training delinquencies to Leadership. Used course evaluations for fact-finding and identification for process improvement and effectiveness for programs offered. • Served as a resource consultant for development of other department’s orientation and in-service training needs. Organized monthly mandated training to ensure new staff members were trained within 30 days of employment and maintained a compliance rate of 96 percent Command wide. Topics included Equal Opportunity, Diversity, Naval Customs and Courtesies, Communication Skills, and Stress Management.

Everett, Wa

• As Supply Manager for the Medical Department, was responsible for the management of Medical Supply Storerooms to be transferred from the ships Supply Department. Managed three Authorized Medical Materials Allowance List (AMMAL) requirements and increased the total quantity of onboard supplies from 51.85% to 95.84% with a budget totaling $1,159,399.00. • Accountable for total oversight in the ordering of $78,664.11 of emergency supply equipment bringing on hand quantity to 100 percent. Using the Defense Supply Center Philadelphia Government Purchased Material program was able to generate a cost avoidance of $90,510.92. • Using Microsoft Office and Relational Supply logistics management software; inventoried and accounted for the consumable, pharmacy and optometry AMMALs in order to ensure the timely and correct inventory of 1,558 line items, totaling $300,000.

Yokosuka Japan

• Supervised 11 staff members for staffing, collateral shift duties, the organization of the department, and patient care for a department that averaged 695 patients daily.• Managed and maintained 24-hour service with four rotating shifts with 80% manning.• Organized staff in-services for education and training to include lumbar punctures, gynecological exams, suturing, intravenous therapy, phlebotomy, orthostatic vital signs, and electronic medical record charting. • Lead instructor for the organization's Emergency Medical Technician course; prepared and administered written and practical examinations with an 80 percent pass rate for National Registry examination first-time participants.

Bachelor Of Science (B.S.), Public Administration

Master Of Public Administration - Mpa, Human Resource Management