Allen John Email & Phone Number

Mountain View, California, Us

Cloud Architecture & Reliability

Boulder, Colorado, Us

Train group and individuals using the CrossFit methodology as well as coaching group/individual classes in Olympic Weightlifting. Coach Olympic Style Weightlifting in both individual and group settings to both adults and youth.

San Mateo, Ca, Us

▪ First Technical Program Manager hire for the company building out the function as well as execution of several high-visibility programs & initiatives▪Implementing end-to-end programs that improve product quality and site reliability▪Created processes for technical debt prioritization for infrastructure and software teams▪Developed incident management and observability workflows through automation via pagerduty/slack▪Lead execution of Canary based software pipeline across all products and services via Argo Rollouts▪Working on high-impact projects that deliver AI & LLM powered solutions for hospitals and patients▪Worked for a few months as the product manager for the insurance intake product

San Jose, Ca, Us

Building Monitoring Platforms as a service at Zoom across all products from the ground up within site reliability engineering.▪ As the TPM for the Site Reliability and Network teams at Zoom, I have been facilitating in releasing a robust Monitoring Product that is injecting both low level and Application layer data from the ground up with high software quality.▪ Established Jira & Asana project workflows for a team of Software engineers in order for them to accurately track work and velocity in sprint and Kanban fashion as well as establishing reporting of bugs in the monitoring platform▪ Improving data center and public cloud onboarding automation workflows as Zoom globally expands its global foot print and to ensure accurate health of applications and hardware in our infrastructure through detailed metrics and alerting▪ Established repeatable processes for post-mortem and disaster recover across our team’s platforms as well as best practices for GIT Lab, Jenkins, and Ansible clusters by writing documentation and creating API web hooks for visibility.▪ Working cross functionally with engineering teams as well as vendors to ensure FTC data governance best practices, security vulnerability patching of all managed servers within strict SLAs, and consolidation of monitoring tools & services.▪ Implemented 2 sprint Scum based approach to platform development for the Monitoring team as well measure sprint velocity, created dashboards for stakeholders in order for team's cross-function deliverables to be more predictable and precise▪Closely worked with NOC and product engineering teams for feedback on monitoring and observability needs in order to decrease TTD, TTR, and overall Incident response process

Sunnyvale, Ca, Us

▪ As a PTSM for the Linkedin Learning product I partnered with a diverse technical team and drove product quality programs across multiple product categories for the platform by ensuring that customer pain points were met and addressed through data and insights.▪Operationalized KPIs and E2E SLAs for product quality across Lynda and Linkedin Learning by socialization and detailed reporting to stakeholders within learning engineering▪ Analyze large amounts of signals in order to understand the impact of new features and their related bugs in order to drive priority alignment▪ Automized reporting using python & JIRA APIs in order to get a deep dive into overall product health and trends▪ Guided team to proactively own the customer experience and always deliver value that solve customer problems and exceed customer expectations by guiding engineering manager prioritization by driving key metrics on product issues.▪ Partnered with Engineering and Product Management teams on operational aspects of product GA & Beta launches, influenced product prioritization, strategy, roadmap that shape product improvements and changes.▪ Guided on-call engineering teams to prioritize and ensure critical bugs are closed▪ Gathered insights and provided insightful recommendations that helped senior level stakeholders make key organizational and business decisions.▪ Helped teams deliver and scope out key product enhancements within deadlines set for engineering by increasing velocity through programs, processes and tooling▪ Sent reporting to Product and Engineering stakeholders on the state of product quality KPIs on a weekly basis in order to get buy in for a variety of self-improve Software Quality programs

Santa Clara, California, Us

At Netskope I look to bring cloud security services to enterprise customers by designing custom, comprehensive cloud protection solutions for fortune 100 customers• Increased data protection and security in SaaS, IaaS, and web environments by implementing technical controls to mitigate security threats• Expert level knowledge of cloud access security broker (CASB) design and implementation; cloud workload protection (CWP) of Amazon AWS, Microsoft Azure, and Google GCP environments; and cloud-based secure web gateway (SWG) technology• Experience designing, configuring, and troubleshooting identity and access management (IAM) solutions for the cloud, leveraging technologies such as IdP (Okta, Ping, Microsoft ADFS,) OAuth, OpenID, and SAML• Technical resolution to both internal (eg. account team, inside team) and external (eg. existing and POC) customers in target SLAs. Issues range from network insight (Discovery) to Real-time traffic (active/inline) enforcement from a few users to millions of users

Dallas, Tx, Us

▪Optimize AT&T's Wireless Technologies (UMTS/4G LTE/5G) and performance for San Francisco Bay Area by analyzing capacity, coverage, signal propagation pattern and making necessary network parameter adjustments to improve performance as well as lead from start to finish new Macro/Small-Cell initiatives to fill in necessary capacity.▪ Work with HQ RAN for new software implementation for bay area markets and work to resolutions degradation or also document improvement in KPIs ▪Data mine complex RF sets and develop automated scripts using Python pandas/numpy to identify various real-time traffic propagation patterns, performance degraded areas, and analyze geo-map data on user samples▪ Developed and analyzed data with Tableau Dashboards to present network coverage and trends, and provide actionable data about areas for improvement by charting, slicing, and dicing network KPIs using SAP Business Objects.▪ Day to day high impact customer engagement/resolution by cross-functional escalation of network issues through analysis of RF trends and identifying root causes based on hardware or software parameter issues.▪ Deployed/Optimized Cell On Wheels/ DAS for several key events/concerts for San Francisco zone such as 2018 NBA Finals, Outside Lands Festival, S.F Marathon, and Emergency Fire relief areas to ensure subscriber’s service▪ Served as a technical project lead on software implementation projects that increased download throughput by 20% and decreased dropped calls during peak event times by 40%.▪ Day to day analysis of root causes of and determine solutions to unexpected performance degradation in key areas of San Francisco, and prepared reports for Executives that define core issues and recommend solutions.

Dallas, Tx, Us

▪Project managed over 80 network hardware L1-L3 projects with total costs over $500K and identified and resolved redundant work issues that saved over $100K in costs.▪Lead project efforts for SDN and NFV migrations from legacy technologies and working with vendors to ensure the best practices and integration▪Instituted an internal application process that enhanced productivity for several vendors▪Designed and developed a standard checklist system to facilitate early detection of incorrect design parameters and equipment integration that saved over $50,000 in wasted in repairs▪Launched C-RAN for S.F Network Offices built out GPS path and antennas for SF13,14,17,06 ▪Responsible for engineering new fiber/ SDN equipment for AT&T Uverse/ Lightspeed networks as well as AT&T cloud provisioning groups▪Worked with SDN integration team to integrate on-premises servers from Cisco and ALU to implement cloud Iaas and PaaS from Silverling for devops teams▪Procure, implement, inventory and project manage various types of Transport, Legacy T & Microwave Radio equipments within the AT&T network for wireless/wireline voice/data and video from manufacturers such as Fujitsu, Alcatel-Lucent, Juniper, Adtran, Ciena, Cisco and Tellabs.▪Duties include the design and build out of Central Office, MTSO and Microwave Radio infrastructure for cable racking, radio antennas, new equipment and facility growth such as FTTH/FTTP initiatives.

Union City, California, Us

▪Overhauled processes at CrossFit One World by implementing Saas CRM Data Analytics software tools to encapsulate many of the gym's necessary functions/ on-boarding.▪Created dashboards to visualize membership activity, attendance trends, to understand membership trends and how to best target new members through smart lead generation and marketing▪Helped develop the frontend and content of two vital websites for the gym as well as link google analytics to help understand website trends: www.oneworldbarbellclub.com & www.crossfitoneworld.com ▪Transformed the gym from a negative cash flow business in 2015 to one that grew tremendously in 2016/2017 and is now generating profits across all programs by self-sustaining new leads without marketing costs▪Created a local youth weightlifting program for kids called One World Barbell Club in Union City, CA to help them discover the sport of Olympic Weightlifting, one which I fell in love with during my College years.▪As the master Strength and Conditioning program coordinator for the gym, I love helping individuals discover/realize their strength & fitness goals, moreover the physical/emotional transformations behind them!

Kista, Stockholm, Se

•SME on Ericsson Hardware Wireless Hardware catalog and services •LTE RF Optimization through analysis of network performance data, customer billing records, drive test data/equipment, and use of RF Planning tools. •Monitoring of network KPIs on a market basis•Developing and delivering MOPs and Bill of Materials to support capacity augments•Develop MOPs and manage deliverables to support network reconfiguration for LTE deployment•Recommended optimization and parameter changes as needed to meet customer thresholds•Worked to maximize capacity and throughput through monitoring of air interface•Actively monitored key performance indicators, recommending changes to neighbor lists, downtilts, and other parameters to improve air interface.•Completed Ericsson training certification in LTE, VOLTE, WiFi, eMBMS, DAS, RF Optimization, RF Tuning, & RF Design

Davis, California, Us

The Office of the Vice Chancellor and Chief Financial Officer includes 10+ UC Davis departments including UC Davis Police Department and the Offices of the Chancellor and Provost. •Gained experience in information technology by providing Technical support for 100+ UC Davis staff and by keeping different work-spaces fully functional through means of server maintenance and continuous desktop/customer support.• Installed 100+ computers following department standards while meeting user specific needs•Worked on IP LAN/WAN provisioning requests•Was trained in deployment for switches, routers and firewalls in a multi-vendor environment•Acquired working knowledge of network protocols and supporting services and knowledge of physical network infrastructure

-Temperature based field testing of Photodiodes for a new approach to traffic management with a laser-based detection system (LBDS). -The LBDS 1000 measures vehicle speed, traffic volume and classifies vehicles. laser sensor generates crisp scalar parameters highly indicative of individual vehicle characteristics.- This characteristic helps to generate anonymous travel time and origin destination pairs without capturing cell phone numbers, Wifi SSIDs, electronic toll tags, license plates or other method of vehicle tracking where individual people can be tracked as well.

Berkeley, Ca, Us

Worked in the R&D group of the company and was introduced to a PCB design program called Altium and was given an opportunity to optimize the parameters database for the engineers. Made an easy to browse database spreadsheet for the company’s electrical components that they had used in the last 30 years such as Capacitors, and ICs. Had an opportunity to do government FCC standard RF testing on some of the speakers during my time there as well. Also was exposed to the manufacturing and assembly of many of the company's speakers. Did some quality testing on several microchips used in production.

Bachelor Of Science, Electrical Engineering

Master'S Degree, Computer Science

High School Diploma

Electrical And Electronics Engineering

Electrical And Electronics Engineering