Strategic planning and oversight of slot machine projects. Performance management of revenue generated from slot machines. Game setup and configuration for the slot floor.

Oversight of the slot floor and its employees. Ensuring guests needs are met and that their claims are satisfied. Mentoring and counseling employees to promote advancement and a healthy work environment. Conduct investigations regarding guest claims utilizing specialized software. Personal responsibilities include monitoring staff overtime, completing yearly objectives, generating weekly schedules, conducting interviews, maintaining the Slot Departments Success Factors team's, preparing written 120 day as well as annual evaluations for management employees, generate easy to use floor maps and maintain the Slot Finder kiosks.

Generate monthly/quarterly Slot Performance reports. Create ad-hoc reports at the request of the Slot Director and Slot Operations Manager. Recommend product changes to improve performance. Track performance changes and report variances in machine hold. Report to vendors on their product performance and request replacement product when applicable.

General duties included overseeing slot floor activity, making schedules for slot staff, solving customer concerns, assisting DPS and Surveillance with stolen cash tickets, supervising the Change Clerk turn-in and verifying any banks that are short, comprising a daily shift log as well as a weekly report. Other associated duties include assisting with the jackpot process and helping patrons whenever available with broken machines, preparing written 120 day as well as annual evaluations for non-management employees, issue counseling; verbal and written warnings to employees when necessary. Making sure machines are in service and available for play.