Katie Allen Email & Phone Number

Made it easier for people to report 311 issues and send service requests to their local governments and utility providers. Created product development deliverables, including opportunity documents, business requirements, OKRs and KPIs, wireframes, user guides, sales team collateral, and release plans. Planned the product roadmap based on executive.

Supported our government partners by building a comprehensive and intuitive back-office tool for business intelligence reports, user permissions, transaction activity, and a customer support toolkit. Spearheaded the development and product launch of a premium analytics feature for government agency employees to gain insights into their business and.

Worked with client teams, executive leadership, and product development to ensure we efficiently leveraged resources and technology to achieve company goals. Drove business priorities to meet commitments, formed delivery plans that optimized resources, and effectively communicated milestones and delivery dates across internal stakeholders. Created and.

Served the needs of end users and government partners to expedite and simplify online payments. Managed and mentored a team of seven support analysts, created career growth plans, recruited new hires, and monitored performance to increase team effectiveness. Communicated with customers via email and phone to explain platform services, troubleshoot issues.

I provide guidance to anyone interested in learning about Smashcut — an affordable and flexible alternative to existing film education options offering mentor-driven, project-based curriculum covering the technical and aesthetic concepts of filmmaking. Manage and train team of sales agents, research and create content for our blog, assist with site copy.

Kansas City, Kansas

Greet visitors, patients, and healthcare staff and assist in meeting their needs. Answer telephones and triages calls on the unit. Review all verbal orders for physician signatures. Ensure patient charts are complete per hospital universal chart order. Notify support and ancillary departments regarding any service requested or needed. Update census report.

New York, New York

Provided community and customer support for e-commerce platform Goodsie.com. Communicated with users via email, forums, and social networks to address issues, feedback, and requests. Planned and composed content for newsletters and updates on social media accounts Tumblr, Facebook, and Twitter. Wrote Knowledge Base articles and reported bugs via GitHub for.