• Engineered high-performance WordPress websites and e-commerce platforms using PrestaShop, optimizing loading speeds and integrating secure payment gateways, resulting in improved SEO, elevated Google search rankings, and enhanced user experience for clients.• Developed responsive web applications and custom WordPress themes using Bootstrap and Understrap frameworks, ensuring pixel-perfect design implementation across devices, increasing mobile user engagement, and resolving cross-browser compatibility issues for 95% of web browsers.• Orchestrated WordPress website launches on AWS Lightsail, implementing proactive maintenance strategies and security protocols, achieving zero-downtime deployments, 99.9% uptime, and mitigating potential vulnerabilities.• Optimized WordPress database queries and implemented caching strategies, resulting in a 60% reduction in server response time for high-traffic sites and improving overall site accessibility by 25%.• Provided IT consulting services, identifying business challenges and leveraging software solutions to help clients achieve their goals and maximize their tech stack utilization.• Streamlined code management processes using Git version control on GitHub, significantly reducing conflicts and improving code quality.

• Cultivated a high-performing team by mentoring and training associates, resulting in improved productivity and customer satisfaction scores.• Maximized sales through exceptional customer service, consistently exceeding daily revenue targets and contributing to overall store performance.• Spearheaded customer loyalty program growth, increasing membership by 30% through strategic communication of program benefits and personalized customer engagement.• Demonstrated advanced operational proficiency by executing complex cash register functions, ensuring seamless transactions and accurate financial reporting.

• Demonstrated exceptional leadership potential, earning direct promotion from associate to manager while cultivating a high-performing sales team with a 100% closing ratio through comprehensive training and mentorship programs.• Redesigned service activation form, streamlining the customer onboarding process and improving data capture accuracy, contributing to increased customer loyalty and referrals.• Spearheaded IT infrastructure upgrades, including network router installation and configuration, optimizing system performance through proactive troubleshooting and maintenance, resulting in extended hardware lifespan, and minimized downtime.• Orchestrated daily store operations, implementing strategies that boosted sales, improved profitability, and optimized inventory control processes.• Elevated customer experience through swift inquiry resolution and tailored recommendations, resulting in increased loyalty.