Allen Lo Email and Phone Number

Drive customer engagement and loyalty through effective audience segmentation strategies. Harness analytics to identify customer behaviors, preferences, and demographics to tailor marketing that resonates with specific customers.

Provide strategic analytics consulting for customer intelligence, focusing on Pro contractors, with focus on growing $19B next 5-7 years through improved in-store checkout and multichannel fulfillment experiences (ex. buy online fulfill in-store, deliver from store), and centralized sales support initiatives. Tested several successful pilots not limited to new in-store roles, checkout technology changes, payment, in-store fulfillment of online orders, and centralized sales support call centers

Lead highly accomplished data science / internal consulting team focused on high-priority strategic Home Depot initiatives. Focused on innovating and improving store operations, topics span across retail shrink, inventory, sales, and service. The team utilizes a wide array of advanced analytics tools including R, Python, Tableau, SQL, and Google Cloud.

• Deliver Enterprise account insights to salesforce & senior management to further increase business results. Insights include sales funnel analysis, customer and salesforce performance measurement, share of wallet and opportunity analysis. Subject matter expert on retail industry.• Lead a team of twelve mid-managers in forecasting, feasibility, and auditing efforts of UPS' 43 Top Peak Impact Customers. Conduct strategy calls with sales teams with intent to collaborate and influence customer promotional and shipping behaviors during Cyber Week and Peak Christmas Week. Revenue impact of holiday volume is over $2B.• Drive profitability on numerous Peak initiatives including temporary accessorial rate changes for holiday periods.

Delivered the UPS small package business plans of over 220 countries we service. We take company growth projections and forecast volume, revenue, and expense for each country; then collaborate with the international regional offices to hone the most reasonable P/L, which can reach up to $2 billion.

• Established new cost capturing standards and processes for training 400,000 global employees, totaling $394 million (2012). Results are audited by Deloitte and published into the annual UPS Sustainability Report available on UPS.com.• Successfully obtained half a million dollars (2013) in Georgia tax training credits through the collaboration between UPS Tax Department and ADP.• Implemented SAP Success Factors, UPS’ premiere enterprise learning management system for over 70,000 management and technical employees. Standardized reporting solutions for management team effective in measuring completion of training materials.

Conceived and designed UPS Florida District’s Observation System, instrumental in measuring the safety performance of over 10,000 drivers and hub employees. The system represented a full entry and reporting suite built upon SQL Server platforms.