Allen Ly Email & Phone Number

Saint Paul, Mn, Us

Roseville, Mn - Minnesota, Us

•Small and medium business information technology support & Gather data regarding customers' problems via calls/chats/tickets.•Respond quickly with a sense of urgency, providing empathy when needed to provide excellent customer service.•Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers. •Analyze and review customer issues to determine the best approach for resolution.•Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows XP/7/8/10 environment.•Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices •Knowledge of HIPPA security regulations•Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed. In addition, providing feedback on technical documentation for publication in Knowledge Base. •Knowledge and Experience with Low-Voltage work including install CAT 5/5E/6 structured cable, distribution systems, installation of outlets, pulling cable, pre-term which includes organizing, dressing and labeling cables to client standards.•Diagnose and resolve server, network, Active Directory, DHCP, Group policy issues.•Diagnose and resolve end-user, network or local printer problems, hardware problems, network issues, e-mail, Internet, dial-in, and local-area network access problems.•Maintain computer systems, monitoring them and issuing upgrades.•Experience in Windows Server, Exchange Serve, Hosted Exchange, Remote Desktop Server, Active Directory, TCP/IP, Disk-Imaging Backup System, Malware Protection and Removal

•Inventory planning and Management in multiple stores. •Managed operations from hiring & training new employees to coaching and development •Provided great customer service in a business manner to all Passengers to Vendors.•Effectively managed payroll and budgeting with high gross profit in mind.•In charge of Merchandising •Weekly Sales Analysis•Contributed to effective development of employees•Aided in shrink control by implementing procedures designed to identify and minimize profit-loss such as appropriate cash handling procedures to securing valuable products•Demonstrated a commitment to team work within the company by facilitating a positive work environment among employees and peers•Offered new financial growth ideas with future financial positives in mind

Minneapolis, Mn, Us

•Provide technical support for POS systems, printers, desktop, iPhones and iPads.•Analyze client data, troubleshoot, and report client inquiries and needs.•Field all client inquiries, complaints, comments, and requests.•Process client accounts; also opening and closing accounts and managing billing information.•Providing technical support primarily via the telephone to support Target’s store pharmacy and health related questions using VoIP or Email•Independently resolving most client issues using available resources.•Escalate calls to appropriate support group & ensure escalation effort resulted in recovery of time.•Demonstrated a understanding of the various systems and the related trouble shooting procedures•Actively responding to call queues by managing call time and re-prioritizing effectively.

Deerfield, Il, Us

•In charge of and supervised up to 25 employees on a daily basis•Efficiently managed inventory and maintained responsibility for more than 500,000 products via AS400 and hand held equipment such as Tel-xon.•Skilled in handling all facets of operational management including customer service, sales marketing, inventory control resulting financial positives•Responsible for daily operations of store including, but not limited to banking functions, inventory control, loss prevention, budging, payroll, scheduling, promotional merchandising, staff development, and opening and closing the store• Helped promote company sales growth by ensuring suggestive selling through effective merchandising•Providing excellent customer service by demonstrating corporate professionalism, resolving customer complaints, having an in-depth knowledge of all departments, assuring fast, friendly and efficient service•Contributed to effective development of employees•Aided in shrink control by implementing procedures designed to identify and minimize profit-loss such as appropriate cash handling procedures to securing valuable products•Demonstrated a commitment to team work within the company by facilitating a positive work environment among employees and peers•Offered new financial growth ideas with future financial positives in mind•Received constructive criticism from executives and peers and make changes upon new ideals presented for the betterment of the company•Highly skilled with abilities to communicate, share new ideals, and perform presentations that reflect financial and operation deliverables•Exuberated the ability to make decisions in the absence of senior executive supervision

•5+ Years of software experience in restoring and troubleshooting computers both Windows & Mac. Up to date with Microsoft Products such as Word, Excel and Exchange•Pc Purchasing/Setup – Arrange proper software installation and configuration of equipment supplied to user direction. •Local Area Network troubleshooting experience such as TCP/IP and DNS issues•Experienced in installing, configure and troubleshooting networking equipment including firewalls, switches and wireless access points.•Strong customer service skills including the ability to explain technical matters to non-technicians

Parsippany, New Jersey, Us

•Shipping, inventory and receiving•Maintaining Inventory•Setting up big ticket items•Providing great customer service to customers as needed•Cashier, in charge of ringing up items and register functions

None. Working On It., Information Technology

Diploma, It