Allen Parker Ii Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

• Worked in capital planning and supply chain organization defining programs to fund and improve IT deployments across the global network infrastructure of Amazon fulfillment centers.
• Chartered projects to establish capital approval tracking, IT bill of material standards and change management practices that enabled data visualizations and actionable insights for capital forecasts.
• Refocused workflows, change management standards and cross-functional responsibility matrices to reduce capital approval duration from 5 to 2 months across a global organization.

Greater Seattle Area

• Deployed IT network infrastructure and managed resources for 31 new sites across North America and in emerging markets for Amazon Last Mile delivery stations.
• Facilitated vendor negotiations and mobilized resources to support the purchase, delivery and installation of IT network infrastructure and circuits for new and existing delivery stations.
• Cleared paths of communication, improved issue tracking and reduced escalations in the field by creating training and engagement plans for IT and operations staff.

Greater Milwaukee Area

• Owned demand management program which consisted of 1500+ project requests per year for new client onboardings, capacity increases and cloud application deployments. Managed a team of 9 direct reports.
• Provided project prioritization, resourcing, budgeting and initiation assistance for all demand requests.
• Deployed ServiceNow as the IT Service Management tool for all demand intake and project tracking to unify systems and enable cross-team task tracking.

Greater Milwaukee Area

• Primary coordination point for network demand management, capital business case development, project capital forecasting and resource prioritization assistance.
• Wrote capital cases for global programs in excess of $5 million and drove approvals for proof of concept projects to deploy networking fabric in our datacenters.
• Cleared backlog of 300+ network pricing requests by identifying common issues and zero cost design solutions.

Wauwatosa, WI

• Helpdesk support and customer service for end users at all technical levels within a healthcare environment.
• Administration of Infra ticketing system creating workflows for service requests.
• Assisted with implementation projects and testing of Epic software.
• Created SQL reporting and coordinated IT change management process.

• Senior help desk role handling escalations, incident resolution and application account provisioning.
• Developed workflows within Remedy ticketing systems for new client onboardings.
• Worked directly with clients at C-suite and director levels.
• Managed small project deployments for testing new client services.

• Responsible for sourcing, interviewing, hiring and the performance management of IT consultants.
• Successfully placed more than 70 technical professionals.
• Managed and implemented consultant retention program.

Accepted security requests for updates and new additions to the system as well as working with brokers to make changes or to confirm information for them from multiple sources including the SEC, NYSE, NASDAQ, and other security exchanges.

Lived in Yokohama, Japan teaching conversational English to Japanese students and professionals. Responsible for lesson planning, reviewing student's performances, level assessment testing and leading peer discussion groups. Worked with students of all ages and abilities from K-5 children's classes to one on one sessions with advanced students seeking.

Supported TDS Telecom's ISP customers across the country in a call center environment and handled 40-60 calls a day on average. Performed troubleshooting for Dial-up, DSL, and Fiber connections for residential and small business customers including connectivity, email, and DSL routers and modems.