Worked on and resolved technical issues related to end-user functions for an IaaS company while working with colleagues around the world. Gained experience working with networks, customers, services, devices, and cloud products like AWS. HIGHLIGHTS / ACTIVITIES• Administrated Ruvos proper and client AWS environments.• Used various tools like CloudWatch to monitor and secure production / non-production environments.• Automating workflows using various commercial and custom tools.• Performing root cause analysis, creating preventative actions/solutions, and filling out post-incident reports• Worked multiple desks• Creating technical documentation for deployments, certificate renewals, and other technical processes. • Gained further experience with the same job duties and technologies as listed during my time as an IT Operations Specialist.ASSOCIATED PROJECTS• Led the overhaul of our Identity and Access Management (IAM).• Ruvos Service Desk 2.0 / CAB overhaul• Led the SaaS discovery and integration project.• Automated the Asset Management project.• Overhaul of the onboarding/offboarding process.• Development / Automation of the centralized documentation space.ASSOCIATED AWARDS• Ruvos Rockstar Award (Awarded Q1 2024)• CCNA• AWS CSA – Associate

Worked on and resolved technical issues related to end-user functions for an IaaS company while working with colleagues around the world. Gained experience working with networks, customers, services, and devices. HIGHLIGHTS / ACTIVITIES• Became an integral part of the onboarding/offboarding process. Duties included provisioning accounts, assigning group permissions/access, configuring devices, and suspending/deleting accounts when necessary.• Provided technical assistance to jurisdictions from around the US and its territories, whilst working closely with developers in the resolution of technical issues.• Built and managed the local area network (LAN); maintained network uptime, updates, and configurations. This included installing APs, cameras, badge access systems, wiring/running ethernet cabling, configuring RADIUS, etc.• Worked on automating various duties, including; onboarding, account/device provisioning, user groups, permissions, etc.• Provided support to 110+ remote and local employees in the resolution of technical issues, while maintaining a 97% customer satisfaction rating.• Crafted multiple different scripts to accomplish a variety of tasks.• Created policy and procedure documentation.• Led weekly Change Advisory Board (CAB) meetings to discuss RFC tickets, their impacts, and their approval status.• Trained new employees and interns on the service desk(s), job duties, and general IT subjects.• Gained further experience with the same job duties and technologies as listed during my time as a technical consultant.ASSOCIATED PROJECTS• Designed and built the new Ruvos HQ network / infrastructure.• Led the overhaul of our Identity and Access Management (IAM).• Completely rebuilt the Ruvos Service Desk.• Created the Asset Management project.• Revamping the onboarding/offboarding process.• Creation of a centralized documentation space.ASSOCIATED AWARDS (In-progress)• Ruvos Rockstar Award (Awarded Q1 2024)• CCNA• AWS CSA – Associate

Worked on and resolved technical issues related to end-user functions with an IaaS company while working with colleagues around the world. Gained experience working with networks, services, and devices. HIGHLIGHTS / ACTIVITIES• Configured UniFi network devices by adding/removing users, user role configuration, changing passwords, updating credentials, and network software.• Gained experience working with patch panels, switches, ethernet cabling, and routers while performing routine network maintenance. • Set up and configured a multitude of devices such as printers, PoE security cameras, network attached storage (NAS), laptops/desktops, etc. with security in mind.• Managed users and devices through JumpCloud, while performing different functions such as account creation/deletion, password resets, etc.• Wiped and reinstalled operating systems on previously owned/new laptops (Mac, Windows, and Linux). While also installing core applications (Jumpcloud, Sophos, Perimeter81, Virtru, Mirth) for different company functions.• Encrypted devices using BitLocker/FileVault to ensure confidentiality of data and follow HIPPA/SOC requirements.• Provided technical support to 80+ remote and local users in the resolution of technical issues.• Created support tickets and requests for change (RFC) forms for specific issues through Jira. Attended RFC meetings to get approval for changes to be made.• Met weekly with the production support team to discuss current progress and any outstanding issues.ASSOCIATED PROJECTS• Created accessible documentation for the process of laptop provisioning, including the specific applications and terminal/PowerShell commands needed. As well as creating and managing an excel sheet for the tracking of provisioned laptops.• Researched and compiled options for new employee equipment into an excel sheet w/ a built-in script capable of scraping updated prices/availability from web pages.ASSOCIATED AWARDS• Gained CompTIA A+, Sec+

Interned with Ruvos where I was able to experience working within a DevSecOps role. I learned from and participated in projects involving servers, cloud products, and network functions.HIGHLIGHTS• Gained experience in working on/with servers, WAPs, and network diagnostic tools.• Worked on resolving DHCP issues by reconfiguring WAPs around the office. • Learned about core AWS functionalities and applications.ASSOCIATED PROJECTS• Performed server room maintenance tasks and restoration of the server. Gained experience working with network diagnostic tools to identify and test the functionality of WAPs, NAS, and IoT devices.• Created a physical network diagram that maps all the ports, cameras, and WAPs within the office. The prospects of this project were to improve audit efficiency and improve the time to resolution of any network-related issue.• Created a server diagram that maps out all of the ports on the server with their corresponding switch, file server, and router. The prospects of this project were to improve audit efficiency and improve the time to resolution of any network-related issue.

Interned for Ruvos where I was able to experience working in a software developer role. I was involved in the day-to-day meetings and discussions of the development team. I also participated in current projects that the development team was working on.HIGHLIGHTS• Honed team working skills by participating in dev stand-ups and project collaboration.• Experienced the progression of ideas to technical production through the development of a new project.• Gained experience working with IDEs, Visual Studio, HTML/CSS, and Amazon AWS.ASSOCIATED PROJECTS• Worked on the creation of a website that would map out all of the tech companies located within Tallahassee and display them.• Worked on setting up docker containers for projects that required them (Websites, VMs, etc.).• Researched, presented, and incorporated new SDLC models into production to improve development efficiency and effectiveness. • Assisted in the planning of a new development project.

• Managed the store and cashiers during a specific shift; including opening/closing the store depending on the shift, assisting with vendor and bi-weekly store deliveries, and designating employee tasks for the shift.• Provided customers with a superior shopping experience in both the front store and pharmacy.• Resolved customer issues by providing efficient and effective solutions.• Actively implemented new planograms/retired old ones.• Helped train new cashiers in store policies/procedures.

• Checked customers out at the front register, followed requirements for alcohol purchases/money orders, and assisted customers with finding products/services that they needed.• Restocked the store shelves with new products, while rotating old products to adhere to FIFO. • Worked on keeping the store clean and tidy for new and returning customers.• Assisted managers with the implementation of new planograms.

• Washed dishes, prepared salads, and baked goods.• Assisted chefs with the preparation of food, while helping maintain the coolers.• Responsible for keeping the kitchen clean during and after shifts.• Adhered to FIFO and other food preparation policies.