Allen Shembilu Email and Phone Number
With a proven track record in project management, I have successfully spearheaded Call Center Buildingprojects in both Kigali, Rwanda, and Abidjan, Ivory Coast. My expertise extends to the intricate field ofChurn Prediction and Control, where I have managed projects that are critical to maintaining customer baseand ensuring business growth. My skills in these areas are a testament to my ability to handle complexprojects and deliver results that meet and exceed expectations.
Extendicare
View- Website:
- extendicare.com
- Employees:
- 3066
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Part Time Personal Support WorkerExtendicare Apr 2024 - PresentHamilton, Ontario, CanadaAssisted residents with acvies of daily living, provided psychological support to residents, and recorded vital signs as directed by the medical or nursing staff.
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Non Certified Occasional TeacherHamilton-Wentworth Catholic District School Board Jan 2024 - PresentHamilton, Ontario, CanadaAssisted classroom teacher with students' daily learning acvies, worked with Special Needs Students to achieve their IEP, and communicated with parents regarding students' day at school. -
It Bridging Program (It Infrastructure)Humber College May 2024 - Aug 2024Toronto, Ontario, CanadaAccomplished lab works as Red Hat Certified Systems Administrator (RHCSA), VMware Cerfied Professional, Cloud Infrastructure for Virtualized Environment Professional, Cybersecurity Professional, and Cisco CerrtifiedNetwork Administrator. -
Freelancer Customer Technical Support (EmeaIndrive Jul 2022 - Jun 2023Dar Es Salaam, TanzaniaRemotely assisted drivers and passengers with technical problems while using the Taxi hailing app, and conducted verification of new clients on-boarding. -
Bpo Services And It ManagerRnr Business Solutions Ltd Feb 2021 - Jun 2022Dar Es Salaam, TanzaniaMonitored performance of Inbound and Outbound Call Center, and IT contacted BPO services to RNR clients.Helped to identify, design, and implement creative business solutions in the company. -
Head Of Information TechnologyGalsport Betting Tanzania Ltd Aug 2018 - Feb 2021Dar Es Salaam, TanzaniaOversee IT Department operations, implemented the use of Point of Sale (POS) systems, and deployed a state of art Help Desk and Contact Center.
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Call Centre Systems ManagerOff-Grid Electric Tanzania Ltd (Zola) Jun 2014 - Jul 2018Arusha, TanzaniaIncreased Contact Centre efficiency by building a new Contact Center from scratch, and directed all IT operations to meet customer requirements.
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Operations SupervisorMultichoice Group Tanzania (Dstv) Feb 2011 - Feb 2012Dar Es Salaam, TanzaniaOversaw the management of Call Center and Front Desk ( Technical Desk and Cashiers). -
Team Leader-Customer Technical SupportSatcom Networks Africa Limited Jan 2010 - Jan 2011Dar Es Salaam, TanzaniaAssisted TSE(s) in (installations, configurations,testing and troubleshooting) of the systems, and to manage day to day operations and problem solving of the team. -
Customer Care Team LeaderVodacom Tanzania Plc Jun 2008 - Dec 2009Dar Es Salaam, TanzaniaManaged a team of 20 customer care agents, provision of training and coaching and Contribute to customer service by assisting agents to solve or escalate the queries. -
Service Delivery ManagerStandard Chartered Bank Tanzania Jun 2006 - Sep 2007Moshi, Kilimanjaro, TanzaniaSupervised bank clearing processes, managed network server, ensured Branch network is appropriately working, aended all system queries at the branch, and performed Start and End of Day of banking system. -
Data ManagerKilimanjaro Christian Medical Center (K.C.M.C) Jan 2005 - May 2006Moshi, Kilimanjaro, TanzaniaTested the modifications made to the database system, designed databases and ensured they meet requirements for the entry and reporting of clinical and managed data entry clerks.
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Coordinator For Ophthalmic Resource Centre For Eastern AfricaKilimanjaro Christian Medical Centre (Kcmc) Aug 2003 - Jan 2005Moshi, Kilimanjaro, TanzaniaHealth information Management and Dissemination, Prepared reports and other written materials to promote the use of the centre to individuals in the region and internationally (brochures, flyers,banners and newsletters),.Assisted local users in finding relevant informaon for their study and Assistedlong distance users in the region (Egypt to Malawi) by providing relevantinformaon.
Allen Shembilu Education Details
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Information Technology
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Computer Science -
Scientific Computing
Frequently Asked Questions about Allen Shembilu
What company does Allen Shembilu work for?
Allen Shembilu works for Extendicare
What is Allen Shembilu's role at the current company?
Allen Shembilu's current role is PART TIME PERSONAL SUPPORT WORKER.
What schools did Allen Shembilu attend?
Allen Shembilu attended Humber College, Blekinge Institute Of Technology, University Of Dar Es Salaam (Udsm), University Of Dar Es Salaam (Udsm).
Who are Allen Shembilu's colleagues?
Allen Shembilu's colleagues are Karen Crandall, Fara Kapadia, Cathy May, Sam Hsu, Daisy Caudell, Ayushi Patel, Carla J Seppala.
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