Responsible for the IT management, strategy, and execution of infrastructure and user support in alignment with our core business. Oversee the IT department, technical operations, and technology projects which includes identifying the organization’s IT needs, adding updates and enhancements to current computer systems, and ensuring employees’ technical issues are resolved efficiently.

Proactively identified, assessed, monitored and reported on current and emerging risks in the Canada/Latin America region. Activities included production and presentation of reports for both regional and enterprise stakeholders, credible challenges of frontline processes and documentation, and oversight function of regional technology implementations and new business initiatives.

International Infrastructure Services Planner for the Asia Pacific (APAC) region. Oversaw the planning and deployment of technology initiatives across the entire region including managing and coordinating with business partners the Business Continuity Planning. • Conducted strategic planning and coordinating with US technology partners to ensure that new initiatives with regional impact were communicated to regional business partners and successfully implemented. • Supported high visibility infrastructure and application projects and ensured adherence to in country regulatory compliance guidelines and enterprise policies. • Built and maintained relationships with technology teams and regional business partners to ensure enterprise technologies are deployed successfully to reduce vulnerabilities and ensure enterprise standards are implemented.

Supported over 500 servers in the United States across different lines of business and performed critical maintenance and vulnerability patching on multiple hardware platforms and Operating Systems.

IT consultant for multiple California law firms whose IT systems and environments ranged from 10 to 100+ users. Support varied from troubleshooting local desktop and application issues, resolving server issues, and configuring/deploying new enterprise technologies.

Focused on support, maintenance and implementation of enterprise-wide technologies. Managed an Active Directory of over 1500 users, 1000 workstations, and 150 servers globally. Experienced in Microsoft Windows Server, Exchange 2003 Administration, Microsoft Clustering, SQL DBA, NetApp SAN and NAS technology, HP Blades, Symantec AV and Netbackup solutions, Cisco network infrastructure, Citrix solutions, Tape Libraries, and various network/appliance technologies.