Allen Suzith Email & Phone Number

Chennai, Tn, In

Chennai, India

• Managed a strategic book size of $15 Million of Mid Market & Enterprise segments in the US Market• Led an internal project to decrease churn rates by 15% collaborating with Product, Engineering and Data teams• Developed an upsell and cross-sell pipeline of ~$500K for existing customers• Implemented Salesforce and Gainsight process flow enhancements to improve reporting metrics for CSMs• Conducted regular Quarterly Business Reviews (QBR) and Strategic Business Reviews (SBR) for the entire book• Acted as the Onboarding Buddy for 6 new hires into the Customer Success Team

Chennai, India

• Managed a book size of $6 Million in the SMB segment primarily in the US Market• Awarded the Best Performer Award - Q3 2023 for exceptional performance and renewal metrics• Coordinated process enablement projects for high-value clients (~$100K+ ACV) for upsells• Delivered Executive Business Reviews (EBR) for VIP clients in the SMB segment

New Delhi, India

Joined during the Seed stage. Funded by Y-Combinator, Prime Ventures, and other marquee investors.• Hired as the 1st Customer Success Manager to build the department from the ground up• Designed and created the ‘Hiration Ambassador Program’ - A one-of-a-kind part-time internship program for students studying at select universities who will be working closely with Hiration.• Managed 30+ clients (US & India market) with a total deal size close to USD $350K• Formulated the user adoption strategy for all 50+ clients in the B2B business vertical• Owned metrics like NPS (Net Promotor Score) and CSAT (Customer Satisfaction Score) for all 50+ clients• Conducted regular webinars and training sessions for clients to ensure positive customer engagement

Kochi, India

• Managed 10+ (Govt. & international) clients with total deal size close to INR 50 Lakhs (~USD $67,000)• Acted as the direct point of contact for existing customers and reduced churn by 40%• Handled the smooth onboarding of 20+ new clients onto the company's products• Helped reduce the lead time for replying to customer support queries by over 50%

Kochi, India

• Created documents for the company's 3 products' knowledge base like user manuals and client-side requirements etc.• Led surveys to understand various pain points and bottlenecks and help in creating strategies for eliminating them• Designed wire-frame models for 3 applications and product comparison charts for go-to-market strategy

Kochi, India

• Spearheaded content writing through 2 blogs per week and regular social media posts content• Generated leads of prospective clients from over 15 countries worldwide• Implemented fast and effective customer follow-ups via email, and telephone using Hubspot CRM

Kochi, India

The internship was in the Engineering & Construction (Design) Department. During the course of the internship, I got well acquainted with the following standards:• ASME Sec II• ASME Sec V• ASME Sec VIII Div. I • ASME Sec IX• ASME B31.3• TEMA • API 650 Worked on the following software:• CAESAR II (Pipe Stress Analysis)• PV Elite (Pressure Vessel Design)Gained sufficient knowledge on:• Manual Design Calculations of Pressure Vessels• Non-Destructive Testing (NDT) • Post Weld Heat Treatment (PWHT)• Types of Storage Tanks• Types of Heat Exchangers• Units in a Refinery (DHDS, FCCU, CDU Etc.)• Process Flow Diagrams• Piping and Instrumentation Drawings (P&ID)