Allen Suzith Email & Phone Number

Chennai, India

• Managed a strategic book size of $15 Million of Mid Market & Enterprise segments in the US Market
• Led an internal project to decrease churn rates by 15% collaborating with Product, Engineering and Data teams
• Developed an upsell and cross-sell pipeline of ~$500K for existing customers
• Implemented Salesforce and Gainsight process flow enhancements to improve reporting metrics for CSMs
• Conducted regular Quarterly Business Reviews (QBR) and Strategic Business Reviews (SBR) for the entire book
• Acted as the Onboarding Buddy for 6 new hires into the Customer Success Team

Chennai, India

• Managed a book size of $6 Million in the SMB segment primarily in the US Market
• Awarded the Best Performer Award - Q3 2023 for exceptional performance and renewal metrics
• Coordinated process enablement projects for high-value clients (~$100K+ ACV) for upsells
• Delivered Executive Business Reviews (EBR) for VIP clients in the SMB segment

New Delhi, India

• Joined during the Seed stage. Funded by Y-Combinator, Prime Ventures, and other marquee investors.
• Hired as the 1st Customer Success Manager to build the department from the ground up
• Designed and created the ‘Hiration Ambassador Program’ - A one-of-a-kind part-time internship program for students studying at select universities who will be working closely with Hiration.
• Managed 30+ clients (US & India market) with a total deal size close to USD $350K
• Formulated the user adoption strategy for all 50+ clients in the B2B business vertical
• Owned metrics like NPS (Net Promotor Score) and CSAT (Customer Satisfaction Score) for all 50+ clients

Kochi, India

• Managed 10+ (Govt. & international) clients with total deal size close to INR 50 Lakhs (~USD $67,000)
• Acted as the direct point of contact for existing customers and reduced churn by 40%
• Handled the smooth onboarding of 20+ new clients onto the company's products
• Helped reduce the lead time for replying to customer support queries by over 50%

Kochi, India

• Created documents for the company's 3 products' knowledge base like user manuals and client-side requirements etc.
• Led surveys to understand various pain points and bottlenecks and help in creating strategies for eliminating them
• Designed wire-frame models for 3 applications and product comparison charts for go-to-market strategy

Kochi, India

• Spearheaded content writing through 2 blogs per week and regular social media posts content
• Generated leads of prospective clients from over 15 countries worldwide
• Implemented fast and effective customer follow-ups via email, and telephone using Hubspot CRM

Kochi, India

• The internship was in the Engineering & Construction (Design) Department. During the course of the internship, I got well acquainted with the following standards:
• ASME Sec II
• ASME Sec V
• ASME Sec VIII Div. I
• ASME Sec IX
• ASME B31.3