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🌟 Elevating Customer Experiences, Inspiring Revenue Growth 🌟As an accomplished analytics leader with a passion for deciphering customer insights and propelling business growth, I've spent over a decade immersed in the dynamic world of retail analytics and customer experience research. My journey has been defined by pioneering data-centric methodologies, orchestrating teams of talented analysts, and collaborating across multifaceted landscapes to formulate strategies that resonate in today's evolving market.🔍 About Me:Driven by an insatiable curiosity, I've embarked on transformative roles that have shaped my expertise:Vice President of Analytics & Insights | Chatter by StingrayTransforming raw data into strategic gold, I've championed a strategic focus on revenue growth and enriched client satisfaction by curating insights that navigate the path to excellence. I've honed the art of translating complex data into actionable directives, leading high-stakes presentations that drive results.Head of Research & Insights | Chatter ResearchSpearheading AI-driven customer communication, I've mastered the art of advocating data-driven customer-centric enhancements, bridging gaps between clients and consumers while pioneering innovative insights presentation methods.Consultant | Advisor | VanaDataInstrumental in startup operations, I've engineered value propositions, process improvements, and BI tools that elevate business growth and drive sustainable success.💼 Core Competencies:Retail Analytics | Customer Experience Research | Business IntelligenceData Analysis | Insights Generation | Strategic PlanningTeam Leadership | Client Advocacy | Cross-Functional CollaborationAI-Powered Solutions | Dashboard Enhancement | Presentation Excellence🚀 Why Connect?Looking to continue my journey in the realm of retail analytics, customer experience research, and beyond. Let's connect to explore collaboration opportunities, discuss industry trends, or share insights that drive innovation.📧 Let's Connect:Feel free to reach out to me at at7191@hotmail.com or connect with me on LinkedIn. Let's embark on a journey of transformative insights together.My guiding principle: "In God we trust, all others bring data".
Aceunlock
View- Website:
- aceunlock.com
- Employees:
- 3
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Interim Vp Revenue — Ai Recruiting PlatformAceunlockHamilton, On, Ca
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Vice President Analytics And InsightsChatter By StingrayHamilton, On, Ca -
Vice President Analytics & InsightsChatter By Stingray Jan 2023 - PresentToronto, Ontario, CaAs the Vice President of Analytics & Insights, I lead comprehensive efforts to gather, analyze, and interpret customer experience data, with a strategic focus on driving revenue growth and enhancing overall client satisfaction. I collaboratively engage cross-functional teams to discern pivotal insights and trends, subsequently formulating strategies that elevate customer journeys and catalyze revenue expansion.Key Contributions:-Pioneering and executing a data-centric methodology for dissecting customer experiences, pinpointing avenues for revenue amplification.-Orchestrating a proficient team of analysts, adept in data collection, sanitization, and multidimensional analysis from diverse sources.-Identifying pivotal trends and insights that underpin informed business strategies, spotlighting customer experience enrichment and revenue upsurge.-Collaborating with multifaceted teams to translate data-derived insights into actionable directives, orchestrating client-oriented strategies for revenue augmentation and customer gratification.-Spearheading high-stakes presentations to senior leadership and crucial stakeholders.
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Head Of Research & InsightsChatter By Stingray Apr 2020 - Jan 2023Toronto, Ontario, CaAt Chatter Research, I spearheaded AI-driven customer communication via real-time text, email, chat, and voice assistant interactions, wielding smart recommendations to expedite data-driven decisions.Core Responsibilities:Leadership: Drove the Research Group's strategic alignment with client priorities and proficient execution.Team Cultivation: Cultivated and nurtured a dynamic research team with a knack for generating actionable insights aligned with client needs.Strategic Contribution: Played a pivotal role in Chatter's growth and strategy as a valued member of the executive team.Client-Centric Advocate:-Spearheaded research and insights across all Chatter clients, spanning diverse organizational tiers.-Advocated data-driven customer-centric enhancements and growth for clients.-Delivered macro-level organizational insights to steer business strategy, while simultaneously ensuring micro-level focus at store levels to amplify consumer resonance.-Crafted effective conversation (survey) designs and adopted best practices.-Presented recommendations to enhance customer satisfaction and boost conversion rates.-Bridged the gap between clients and consumers.Insights Communication Specialist:-Continuously enhanced dashboards, facilitating impactful insights at store, regional, and executive levels.-Drove user engagement and Chatter adoption as the go-to resource for business insights.-Spearheaded innovative presentation methods for impactful client interactions.-Pioneered Emailed Insights tool to support client business objectives.-Ensured optimal UX/UI presentation of results across various touchpoints.-Held accountability for the overarching impact of insights presentation on dashboards, leading business intelligence communication strategy.
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Consultant | AdvisorVanadata May 2018 - PresentToronto, Ontario, CaInstrumental contributor to startup operations and client acquisition. Assess customer movement and store operations to provide solid analysis to advance business growth. Develop value propositions, process and productivity improvements, and executed initiatives. Determine the target customer segment. Build a BI user interface and reporting tools. Create an engaging pitch deck utilized for client acquisition. -
Retail Analytics ConsultantRetalon Jan 2020 - Mar 2020Toronto, Ontario, CaInitiated designing a standard process to help client teams identify key factors to improve customer KPIs. Successful customer analysis revealed several opportunities for system enhancement and review of external customer processes to reduce manual effort and increase client profitability. -
Data Analytics ConsultantDentsu Aegis Network Nov 2019 - Jan 2020Tokyo, JpServed as lead data analyst for in-depth data, market, and financial analysis of 4 acquisition targets. Assembled and produced 4 business valuation reports containing general economic conditions; industry assessment; GDPR / CCPA overview; financial and data valuation analysis of target companies and successfully delivered the project 1 month ahead of time. -
Sr. Financial Consultant | Senior Manager Fp&ATulip Retail Jul 2019 - Oct 2019Kitchener, Ontario, CaPrincipal strategist and overseer of analytics, forecasting, budgeting, planning, and organization. Provided oversight of monthly Board communications and presentation materials. • Overhauled the 5-year model to further apply the current roadmap and identify opportunities. • Conceptualized and delivered the first company-wide dashboard. • Designed the department analysis structure to track and forecast spend. -
Manager, Business Intelligence & Insights (Consultant)Travel Edge Oct 2018 - Jun 2019Authored in-depth businesses cases for key directives. Inspired the 2-member BI group in generating data-driven insights and comprehensive analysis. Directed and integrated more than 10 BI projects. • Effectively integrated a strategic roadmap for Business Intelligence and Analytics improvement. • Provided analysis on new insurance provider submissions (RFP) that resulted in $500K in savings over 2 years.
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Sr. Manager, Analytics & InsightsHudson'S Bay Company Jun 2017 - Jun 2018New York, New York, UsCollaborated with cross-functional groups to assess analytics and provide thought leadership to business leaders to promote data-driven insights for decision-making processes. Led business development and growth initiatives. Partnered with BI teams to build reports with C-Level leaders to support actionable decisions. • Motivated and mentored over 5 cross-functional staff. Positioned staff for promotions in the company. • Designated liaison between the field force, IT, Finance, Operations, and Management. • Built the business case by plotting capacity and overlaying opportunity costs for secure capital funding. Simplified the product picking process to generate 7 picks per hour, boosted from 4 picks per hour. -
Senior Manager, Store AnalyticsHudson'S Bay Company Apr 2016 - Jun 2017New York, New York, UsSpearheaded model development for testing initiatives, allocation/demand planning, and project execution. Facilitated brainstorming sessions on project progress and target milestones. Tracked expenses and developed cost control recommendations in accordance to client requirements. • Led budgeting and planning teams comprising of 5 staff to drive sales and gross margin control directives.• Supervised and equipped 3 direct reports, including one Manager of Analytics, one Senior Business Analyst, and one Analyst. Advanced professional development and skills enhancement. • Recipient of the HBC Stores Executive of the Year. • Created reports and tools that bolstered reporting efficiency by 25%.
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Manager, Store Operations Reporting & AnalyticsHudson'S Bay Company Mar 2014 - Mar 2016New York, New York, UsTrusted analytical leader on key projects, such as the expansion of the omni channel program, including securing capital funding for project execution. Designed and implemented over 15 reports and tools to enhance efficiency and extract key insights. Planned and integrated the gross margin impacting initiatives budget. • Provided oversight of the payroll budget and allocated the $30M expense line. • Created and streamlined the staffing to sales budget model for 140 stores.
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Manager, Reporting & Store AnalyticsHome Outfitters May 2012 - Mar 2014Brampton, Ontario, CaTrusted analytical leader on key projects, such as the expansion of the omni channel program, including securing capital funding for project execution. Designed and implemented over 15 reports and tools to enhance efficiency and extract key insights. Planned and integrated the gross margin impacting initiatives budget. • Provided oversight of the payroll budget and allocated the $30M expense line. • Created and streamlined the staffing to sales budget model for 140 stores. -
Operations AnalystHome Outfitters Jun 2010 - May 2012Brampton, Ontario, CaAdministered gross margin project monitoring. Prepared and planned the $20M Gift Registry budget. • Performed store analysis and executive reporting for 69 stores.
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Financial AnalystBento Nouveau Aug 2008 - Jun 2010Richmond Hill, Ontario, CaDelivered exemplary analysis and reporting for monthly retail, Onsite, and Direct Store Delivery locations. Determined system upgrades and implementation initiatives. Designed the vendor pay-on-scan database, producing SKU and profitability analysis and reducing production waste by 15%. Supervised 3 direct reports including one analyst and two Accounts Payable employees. Rolled out the Point of Sale System across 15 locations. • Led the testing and full integration of the ERP system overseeing the accounting and analysis units. Delivered the project ahead of schedule by one month. • Planned and managed the Canadian and US consolidated budget of $50M for all locations. -
Point Of Sale SpecialistHallmark Canada Jun 2003 - Aug 2008Markham, Ontario, Ca• Built Routine and ad-hoc sales and inventory reports for Exec management. • Test, support, and assist with POS upgrade in all corporate stores.• Audit corporate stores daily balance sheets for accuracy and compliance.
Allen Turner Skills
Allen Turner Education Details
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Ryerson UniversityAccounting -
Seneca PolytechnicAccounting And Finance
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EdxData Analytics For Managers
Frequently Asked Questions about Allen Turner
What company does Allen Turner work for?
Allen Turner works for Aceunlock
What is Allen Turner's role at the current company?
Allen Turner's current role is Interim VP Revenue — AI Recruiting Platform.
What is Allen Turner's email address?
Allen Turner's email address is al****@****hbc.com
What is Allen Turner's direct phone number?
Allen Turner's direct phone number is +190579*****
What schools did Allen Turner attend?
Allen Turner attended Ryerson University, Seneca Polytechnic, Edx.
What skills is Allen Turner known for?
Allen Turner has skills like Microsoft Excel, Retail, Accounting, Budgets, Process Improvement, Financial Reporting, Time Management, P&l, Analytics, Management, Leadership, Financial Modeling.
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