Allen Jiang, Pmp Email & Phone Number

Seattle, Wa, Us

Issaquah, Washington, United States

• Lead the development and execution of portfolio and value stream vision and strategy in partnership with Business and Technology Portfolio Owners.​• Monitored and reported on company initiatives, ensuring alignment with strategic business objectives.​• Collaborated with Business and Technology Product Managers to accurately track and interpret work status, collected portfolio Key Performance Indicator (KPI) data, and provided actionable insights to enhance product and portfolio performance.​• Communicated portfolio status, risks, and opportunities to stakeholders and Executive Leadership, proactively highlighted areas for improvement and escalated critical issues or roadblocks.​• Spearheaded cross-portfolio initiatives such as migrating to new enterprise cruise and air booking solutions, improving operational efficiency and user experience for Costco Travel.​• Facilitated portfolio ceremonies, including retrospectives and leadership syncs, drove continuous improvement in portfolio management practices.​Key Achievements:​• Launched a new search widget for CostcoTravel.com, significantly improving user search experience and site performance.​• Introduced a member/agent chat feature on CostcoTravel.com, enhancing customer support and increasing engagement. ​• Led efforts to ensure the website met new Senate Bill compliance requirements, safeguarding Costco’s regulatory standing.​• Managed vendor relationships to ensure quality service delivery and maintain strong partnerships.

Issaquah, Washington, United States

• Oversaw the organization-wide migration of cloud storage services, ensuring a seamless transition and minimizing downtime.​• Led the integration of a new switch partner for various travel services, enhancing the service offering and customer experience for Costco’s travel business.​• Maintained key project management artifacts, such as project charters, organization charts, RACIs, schedules, risk/issue/decision logs, meeting minutes, and lessons learned.​• Facilitated and led project meetings, as well as monthly steering committee meetings, ensuring alignment across all stakeholders and timely delivery of project milestones.

Redmond, Washington, United States

• Managed product marketing workstreams for the launch of a new user group experience, supporting over 250+ Microsoft product user groups globally, driving engagement and fostering community growth.​• Managed the planning and execution of Microsoft Business Applications field fiscal year strategy workshops across all 14 global geo regions, organizing 22 planning sessions and ensuring seamless communication across stakeholders.• Executed Microsoft US Partner Investments fiscal year offer design and launch, ensuring a smooth transition of offers within the US investment portfolio and maintaining uninterrupted partner business operations. ​• Improved the Microsoft US Partner Investments Team rhythm of business (ROB) by analyzing work patterns/behavior, collaborated cross team dependencies, and developed a new ROB that reduced the amount of time spend in meetings by 50% and automating reporting needs by 75%. ​• Developed and organized Microsoft Business Applications Independent Software Vendor (ISV) marketing and benefits plan over a 2-month period to fully redesign benefits package to accelerate ISV co-sell deals. ​• Developed and maintained a comprehensive Microsoft US Partner Investments Engine How-To Guide document that was utilized and downloaded ~17,000 times by Microsoft US Partners over a 12-month period. ​• Managed 33 to-partner office hours sessions with an average of 198 partners per office hours over a 12-month period, to deliver timely updates, announcements and answers partner questions on Microsoft's US Partner Investment offers and incentives. ​• Managed Microsoft US Partner Investment readiness documents by maintaining 57 guides across 10 offer and incentive programs, to ensure partner facing materials stay up to date throughout an 18-month period. ​• Conducted market compete research campaign to bring clarity on improvement areas and gaps that Microsoft Partner Investments can build into overall program design and strategy.​

Seattle, Washington, United States

• Managed Microsoft Device Partner Center web portal, overseeing production, content publishing, readiness, and engineering teams, resulting in an increase in portal update efficiency of 300% over 2 years.​• Managed Microsoft Device Partner Center stakeholder readiness by leading ~300 trainings and conducted ~100 regular office hours over a 2-year period, to deploy clear and easily consumable readiness materials for newly developed change request system.​• Developed scalable change request intake system for the Microsoft Device Partner Center portal management.

Seattle, Washington, United States

• Developed and implemented intake and change management system to operationalize content for a global network of 10,000 Microsoft Partner Sellers.​• Elicited, analyzed, validated, specified, verified, and managed the needs of project stakeholders

Washington, Oregon, Utah

• Lead business operations, business development, recruitment, training, staff management, marketing, and customer engagement for all business across Washington, Oregon, and Utah; increasing net revenue growth by 700% within 3 years. ​• Spearheaded team management and operations by training, mentoring, and provided guidance for manager career development.

• Lead business operations, business development, recruitment, training, staff and customer engagement, and curriculum design for business across Washington and Oregon state.

• Managed business operations, business development, recruitment, training, staff, client, and customer engagement, and curriculum design for all business across Washington state.

Greater Seattle Area

• Taught basic principles in the areas of Engineering, Science and Technology through hands-on and project-based learning. • Managed classes of ~30 students per class across various elementary schools and parks and recreation centers in the Greater Seattle Area.

Bachelor Of Arts, Economics

Activities and Societies: Taiwanese Student Association President 2008' - 2009'• Taiwanese Student Association President. • Alpha Kappa.

Project Management Certificate, Project Management

Project Management Certificate Program based on the latest edition of the Project Management Body of Knowledge (PMBOK®) Guide. The program.

Project Management

Associate In Business, Business Management

Activities and Societies: Badminton Club President 2006'-2007'-President and Founder of Badminton Club