Lillian W. Email & Phone Number

Tokyo, Japan

Tokyo, Japan

New York, New York, United States

New York, New York, United States

✧ Trained new employees/staff for register and opening/closing tasks✧ Ensured new employees are oriented to the organization, its policies, facilities, etc.✧ Accurately recorded the primary responsibilities, qualifications and terms for each new employee✧ Reported all customer complaints to manager on duty✧ Responded proactively to prevent customer service situations

✧ Maintained inventories by replenishing coffee bean & gelato supply; stocking coffee brewing equipment; maintaining supplies, pastries and wafers for coffee✧ Maintained a safe and healthy work environment by following organization standards and sanitation regulations✧ Checked temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning

✧ Greeted all customers with fast, friendly, personalized service✧ Developed a rapport with customers by learning their names, favorite drinks and food items ✧ Educated customers by presenting and explaining the coffee/drink menu; answering questions about product details, such as coffee blend or preparation descriptions✧ Described menu items to customers or suggest products that might appeal to them✧ Prepared and sold coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino✧ Generated revenues by attracting new customers; defining new and expanded services and products✧ Followed health and safety guidelines✧ Adhered to recipes and presentations for food and beverage items✧ Was punctual and able to observe regular and consistent attendance✧ Contributed to a positive team environment✧ Accurately rang sales orders into cash register and counts back change to customers in a courteous and friendly manner✧ Answered telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders

✧ Performing clerical work✧ Delivering important documents✧ Making/answering imperative phone calls

✧ Designing posters and flyers for school events✧ Participating in event meetings to give creative ideas✧ Expressing knowledge in design✧ Camera operations

Education record

High School