Customer Service RepresentativeProject Management and delegation of crews in relation to jobs and customersAccount Management with customers, general contractors and accountingDirect customer communication throughout the sales and installation processCommunicate with vendors and sub contractors Payment collection and Aged ReceivablesCreating customer accounts, service tickets, invoices, certificated of insurance, partial and full contracts and credit memos

• Schedule appointments via phone, email and online software• Manage the front desk and provide information to walk-ins as needed• Schedule meetings for all supervisors and managers• Oversee a crew of ten technicians• Delegate jobs and tasks to tech’s according to skill set• Follow up daily with all homeowners in need of warranty work to be completed• Solely synthesized a data entry system that functions more efficiently• Create and manage all incoming and outgoing… Show more • Schedule appointments via phone, email and online software• Manage the front desk and provide information to walk-ins as needed• Schedule meetings for all supervisors and managers• Oversee a crew of ten technicians• Delegate jobs and tasks to tech’s according to skill set• Follow up daily with all homeowners in need of warranty work to be completed• Solely synthesized a data entry system that functions more efficiently• Create and manage all incoming and outgoing service requests• Responsible for all Ryan Homes and H.H. Hunt Homes scheduling Show less

Supervised maintenance crew of two peopleSole leasing agent for 4 properties; In total 160 units, 20 units being Tax CreditBrought property of only 80% occupancy up to 95% in only two weeksMaintains a professional, friendly atmosphere in the leasing offices and other areas where prospective residents and current residents meetCreates, completes, and files work orders as neededInspects models and “market ready” vacancies daily to insure cleanlinessAnswers incoming phone… Show more Supervised maintenance crew of two peopleSole leasing agent for 4 properties; In total 160 units, 20 units being Tax CreditBrought property of only 80% occupancy up to 95% in only two weeksMaintains a professional, friendly atmosphere in the leasing offices and other areas where prospective residents and current residents meetCreates, completes, and files work orders as neededInspects models and “market ready” vacancies daily to insure cleanlinessAnswers incoming phone calls and handles each call accordingly, transfer calls to property manager when appropriateGreets prospective residents, qualifies, determines needs and preferencesUpdate online advertising to reflect current market pricing on a weekly basisAccept rent payments and security deposits; post them to individual accounts on ResMan and Towne BankUtilize LeaseHawk daily as call tracker softwareOccasionally will be asked to perform external market outreach at nearby businesses, organizations, etcActively coordinate all renewals throughout the month. This includes sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing optionsAdvanced knowledge of LIHTC and conventional leasing proceduresUpdating weekly traffic reports, spending logs and vacancy boards using Excel Show less

Approaching families to earn the right to present a gift packageFull knowledge of all properties, gift packages, and systems operationAbility to communicate and build rapport with all clientsIdentify the point of sale for every clientTrial closing to insure high closing ratesAble to keep all patrons engaged during my presentationExceeding the requirements of selling standardsUsing the same presentation every day, while doing it differently every time

Responsible for 30 commercial account with an additional 5-10 residential accountsOrders totaling anywhere from $5,000 - $15,000 per orderFollow up regularly with all accounts before and after transactionsAssist clients with orders from start to finishUsing at least 5 vendors weekly to obtain special order itemsConstruct in-store merchandising displaysStock merchandise in store according to plan-o-gram Provide input regarding inventory levels in the… Show more Responsible for 30 commercial account with an additional 5-10 residential accountsOrders totaling anywhere from $5,000 - $15,000 per orderFollow up regularly with all accounts before and after transactionsAssist clients with orders from start to finishUsing at least 5 vendors weekly to obtain special order itemsConstruct in-store merchandising displaysStock merchandise in store according to plan-o-gram Provide input regarding inventory levels in the warehouse/stockroom Identify obsolete/damaged material and communicate to management Locate out-of-stock items as necessary Clean store equipment Familiar with deck building softwareCheck incoming orders from vendors against purchase order for accuracyCommunicate all customer complaints to store manager to ensure a quick and accurate resolution Explain to customer the benefits, pricing and procedures with deliveryCheck to make sure our inventory can fill the needs of orders dailyFollow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies Show less