Alli O'Neil M.Ed Email and Phone Number

-Promoted from Customer Service Representative to Assistant Manager in April 2021-Independently ran shifts and performed various management tasks such as inventory, commissary deliveries, and prepping the needed products for each day-Responsible for training and onboarding new employees using Dominos training modules and 1:1 explanation of duties -Prepared all pizzas and side dishes for carry-outs and deliveries -Dealt with customer complaints or mistakes requiring a great deal of customer-service -Required high attention to detail and the ability to remain calm in a high-stress, fast-paced situation

-Re-calculated high school GPAs into Merrimack College's scale, holistically reviewed all admissions documents included in a student's application to make a reccomended admissions decision-Conducted monthly in-person, mini open houses due to Covid-19, which included an admission overview, Q&A session with faculty, a student panel, and campus tour-Collaborated with faculty to conduct monthly virtual open houses for students interested in the school of Liberal Arts -Interviewed 3-5 prospective students a week, taking detailed notes to be used in the application review process -Utilized Admit-Hub AI chatbot feature to text with prospective and first year students-Attended weekly enrollment services meetings to discuss how to improve recruitment and retention, requiring vast inter-office knowledge

-Answered wide-ranging phone calls from both prospective and current students and their families, required a great amount of general Salem State knowledge and high communication skills-Monitored the admissions email inbox daily-Served on the executive board of the Admissions Ambassador team, worked closely with leadership to create and lead annual summer training, conducted performance reviews -Met with prospective students and families on a walk-in basis to discuss the application process, required documents, and answered general questions about Salem State-Assisted in the creation of student ambassador schedules both weekly and large scale events like accepted students days and open houses-Attended enrollment services monthly meetings, used my knowledge and experience as a student and employee of the college to help find alternate recruitment and retention methods