Responsible for aircraft accident investigation, corrective action for service-related difficulties, and litigation technical support.

Support new feature and functionality design, as well as in-service upgrades and issue resolution for Honeywell's Primus EPIC integrated avionics system with a focus on flight planning and performance. Identify, define, and model requirements as well as assist the customer to develop their requirements. Assist with flight test squawk investigations and coordinate with the customer to identify the best solutions for changes they desire. Work cross-functionally with software and hardware teams to ensure correct integration of new functionality into business jet platforms. Assist Product Integrity group with air safety investigations.

Update and maintain quality control manuals and procedures for all aspects of the production and manufacturing process. Accounting clerical work involving QuickBooks, filing, and organization.

Engineer and specify products for technical control applications. Generate new and repeat sales by providing product and technical information. Determine customer requirements and expectations in order to recommend specific products and solutions. Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction.

Perform a variety of duties to provide quality support and assistance to clients. Resolve any issues that may arise and follow up with clients to ensure that resolution was satisfactory. Facilitate workflow between client, line service, charter, and concierge services. Work with pilots, flight coordinators, corporate travel planners, etc. to ensure that travel needs and expectations are satisfactorily met.

Line Work: Fueled aircraft, cleaned aircraft, and other miscellaneous work, such as pre-heating, external starting, and airing tires.Dispatch: Dispatch aircraft to students after checking that their preflight action has been completed, monitoring radios, watching weather, weather reporting, ensuring students meet requirements to fly, receptionist duties.