This position is with the Guide Program within the Education Department. The Guide Program consists of 90 volunteer tour guides who provide tours to the public in the subject areas of art, nature, and architecture. My main responsibilities include:· Assisting with the planning and facilitation of guide trainings in all subject areas· Collaborating with small group of guides and staff to revamp the program’s youth and family offerings· Establishing and maintaining the program’s online learning management system (Haiku)· Researching and creating content for all subject areas· Providing general support for the program and acting as the primary point of contact for all guides

• Create, manage, and edit various reports and other documents for in-house and public use• Process invoices, request checks, and reconcile statements for approval• Provide customer service both over the phone and in person to clients and vendors• Provide general support for the Human Resources, Accounting, and Purchasing/Estimating departments.

Created and led unique, challenging, and fun group exercise classes for individuals of all ages.

•Managed all elements of the volunteer program consisting of over 150 individual volunteers and 15 groups •Reorganized volunteer program by creating job descriptions, training programs, and a record keeping system•Managed all Front Desk attendants including training, scheduling, and daily operations•Completed clerical tasks including routing phone calls, maintaining calendars, creating agendas, and processing transactions•Served as primary Hermitage representative during weddings and special events