Allison Macdougall Email & Phone Number

Remote

- Perform HR functions including developing program goals and strategies to implement employee self-service module- Educate employees on how to use self-service module.- Identify needs for self-service module and work with IT team to build them.- Work with stakeholders to ensure the module meets their needs.- Promote usage of module through HR campaigns, visual, written, and digital content.- Ensure deadlines are met for all projects to ensure business initiatives are met.

Yellowstone National Park

- Responsible for checking 100+ guests into the hotel daily, addressing complaints, and requests.- As Subject Matter Expert on Yellowstone National Park, act as concierge for guests to maximize their vacations.- Supervise, train, and create shift schedules for guest service agents. - Maintain front desk's concierge book to provide visitors with access to relevant local information.- Facilitate visitor requests for dining and tourist attractions by researching various venues and locales.- Manage quality assurance program, including on-site evaluations, internal audits, and customer surveys.- Participate in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.

Dean Of Students Office

- Acted as liaison between staff and students by providing accurate information regarding the DRC.- Referred clients to appropriate resources.- Performed customer service duties.- Maintained staff directory and company policy handbook for human resources department.- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions.

Bachelor Of Arts (B.A.), Advertising

Activities and Societies: Ad Society Elevate Advertising AgencyMinors in Innovation and Education

Full Stack Development, Computer Software And Media Applications

Activities and Societies: HTML, CSS, JavaScript, React, React Native