Consistently drove revenue growth, contributing 07% to SOAX’s new monthly MRR by generating 5+ qualified leads weekly through targeted outreach and strategic upselling. Successfully increased conversion rates from 7% to 11% and built high-value partnerships, including deals with Fortune 200 and 500 companies.

Expanded Proxywow’s client base by executing targeted lead generation strategies and delivering customized data solutions. Engaged clients across data-driven industries, ensuring seamless onboarding and long-term satisfaction.

Drove new business opportunities for an innovative employee wellness platform, connecting with prospective clients through multi-channel outreach. Focused on optimizing sales processes and leveraging sales technology to streamline pipeline management and maximize impact.

Introduced SaaS solutions for employee experience and engagement, building relationships with new clients and presenting targeted solutions to drive workplace productivity. Developed a robust pipeline through outbound sales and impactful presentations.

Led business development efforts, onboarding Fortune 500 and 1000 clients through strategic outreach. Established call centers and streamlined operations for North American and MENA clients, ensuring high standards in service quality and efficiency.

Drove enterprise sales for SaaS and open-source solutions, increasing revenue by 40% and expanding market presence. Managed channel partnerships, customized solutions, and developed an offshore call center to deliver high-quality support to clients.

Scaled the BPO vertical from 5 to 80 employees, overseeing all departments and ensuring operational excellence. Expanded client partnerships and developed strategies that increased client satisfaction, staff retention, and operational efficiency.

Assigned a team of 25 individuals with a responsibility of managing 3 clients of the home improvement vertical and their goals simultaneously.* Participate actively in on-going new business development.* Thorough assessment of team members' performance and working with the human excellence and training division to improve results.* Managing prospect customer data and running it in a manner where the data is not exhausted too quickly and also yields best results.

• Responsible for initiating and developing sales campaigns of 04 major telecom providers, BELL Canada, TELUS, YAK Communications and Rogers.• Helped in designing and implementing marketing strategies, business development plans, promotional activities, product development projects, and procedures for all subsidiary units of Infospan Inc.• Development and grooming of lower management levels, conducting Management training sessions for Assistant Managers and Team leaders.• Managing salary structures, bonuses and a salary increment process for all operations with the CFO.• Ensuring that the staffing model, resource planning and budgetary allocations that were designed to achieve respective client goals are implemented.• Reviewing and analyzing performance reports against targets on a weekly/monthly basis with the Deputy CEO, and the clients plus investigating causes for performance deviations.• Active involvement in preparing and submitting various RFQ’s, RFP’s• Working closely with HR to ensure high employee morale and retention initiatives.• Heading a 182-member outbound lead generation team with 08 team leaders and achieving over 6,000 sales per month, consecutively over a period of 06 months.• Displaying lead by example execution of hands-on personalized training and customer service at all levels.• Ensuring workload and workforce management objectives are met to meet the demands of the aggressive marketing campaigns.• Implemented processes to improve coaching techniques and coaching varieties.• Active involvement in implementation of processes of IS reporting.

• Answering front line calls from customers.• Conducting team performance reviews and training sessions.• Handling any customer complaints.• Responding to customer email or telephone inquiries.• Ensuring high quality and accuracy of work from call center staff.• Putting together daily performance reports for senior managers.• Liaising with the Call Center management team to monitor the effectiveness of service policies and practices.• Troubleshooting any operational problems.• Tracking and identifying number of calls (opportunities / potential opportunities).• Re-Designed effective training programs for both new and existing call center employees.• Provided training on how to use the equipment and the proper scripts to use.• Provided ongoing training regarding customer service and sales skills.• Trained staff concerning privacy laws and the Do Not Call list.

* Responsible for achieving KPI's on inbound 1-800-SAN-DIEGO with a team of 08 individuals.* Responsible for achieving targets on a survey campaign that was being dialed in nearly all the Scandinavian countries.* Designing a lead management process for the outbound campaigns.