- Partner with clients to analyze current business processes and IT systems, evaluating and implementing new solutions that align with their strategic objectives and enhance efficiency and performance.- Identify and document software and system requirements in collaboration with clients, stakeholders, and implementers, ensuring IT solutions are customized to their needs.- Coordinate User Acceptance Testing (UAT) with clients, ensuring thorough testing and feedback to validate system functionality and usability.- Create step-by-step user manuals and documentation to guide clients in using the new system effectively.- Assist with thorough system testing, generate reports, and offer insights to support informed decision-making and project execution.- Convert clients' business needs into actionable IT tasks, aiding the integration of new technologies into existing processes.

- Performed assessments of client business workflows, suggesting enhancements to boost efficiency and align better with technological solutions.- Worked alongside clients and stakeholders to pinpoint and record software requirements, conducting comprehensive market research to aid in software selection.- Reviewed project-related information for clients, offering insights and suggestions to ensure alignment with their business goals.

- Mapping and sharing processes on Confluence to improve efficiency and collaboration within the organization.- Engaging with stakeholders to understand current processes and find ways to enhance and streamline them.- Analyzing suspicious accounts to develop creative strategies and automate rules.- Creating guidelines to organize processes and establish a hierarchy for approving the creation of new testing accounts.- Leading weekly sprint activities, including task distribution, sprint planning, and analyzing work availability, while helping team members overcome obstacles and facilitating smooth progress.

- Executing timely and precise payroll to ensure employees are compensated accurately.- Reviewing all documentation related to new hires, terminations, transfers, and changes, while meticulously calculating pro-rata salaries.- Conducting thorough reviews to guarantee the precision of ad-hoc payments and processing them promptly.- Maintaining and updating employee payroll records to reflect changes in personal status or compensation.- Ensuring compliance with all UK payroll regulations, including National Insurance contributions, PAYE (Pay As You Earn) tax, and other statutory requirements- Collaborating with HR to verify employee status and resolve discrepancies in payroll data.- Responding to employee inquiries regarding payroll, deductions, and benefits.- Preparing and submitting payroll reports for management review and financial audits.- Conducting regular audits and continuous reviews of payroll processes to identify areas for improvement and implement best practices that enhance efficiency and effectiveness in the workplace.

- Planned and organized stakeholder involvement throughout the entire campaign cycle, from concept development to launch, creating a collaborative atmosphere that encourages everyone to share their ideas.- Managed relationships with stakeholders to ensure campaigns were implemented accurately and on time, taking ownership of the entire process from initial brief to final reporting, while building strong partnerships along the way.- Analyzed customer data and market trends to spot new campaign opportunities, boosting product visibility and driving sales.- Worked closely with different teams to ensure marketing efforts aligned with overall business goals, creating a unified brand experience.- Encouraged a culture of innovation by suggesting new tools and approaches that streamline processes and enhance campaign effectiveness.

- Made the financial planning process smoother and more accurate, helping the team make better business decisions.- Led a project to optimize how we manage operating expenses, resulting in cost savings and more efficient processes.- Created financial forecasts and budgets that aligned with our growth goals, providing a clear path for future investments.- Analyzed sales data and market trends to find opportunities for boosting revenue and adjusting pricing strategies.- Worked with management to develop easy-to-understand financial reports that highlighted key performance metrics.- Collaborated with different teams to ensure that financial considerations were part of our strategic planning and everyday decisions.

- Led the implementation of a credit card payment in installments program, collaborating with product teams to develop and launch flexible payment options that enhance customer satisfaction and drive usage.- Coordinated the development of clear communication materials for customers regarding installment payment options, ensuring transparency and ease of understanding.- Managed projects related to credit card collections, implementing strategies to streamline processes and improve recovery rates while maintaining positive customer relationships.- Collaborated with compliance teams to ensure that all credit card installment and collection practices adhere to regulatory requirements and industry standards.- Developed training programs for collections teams, focusing on best practices for customer engagement and effective communication during the repayment process.- Oversaw the integration of insurance options for credit cardholders, working with insurance providers to offer relevant products that add value to the credit card experience.- Implemented reporting mechanisms to track the performance of installment payment programs, collections efforts, and insurance uptake, providing insights for future improvements.- Engaged with stakeholders to gather insights on customer preferences for insurance offerings, facilitating the design of tailored products that meet diverse customer needs.- Developed and implemented a comprehensive collections strategy for credit card accounts, focusing on improving recovery rates while maintaining customer relationships.- Coordinated with IT to enhance the collections software system, streamlining processes and improving efficiency in tracking and managing accounts.