• Manages the execution of HCA’s Value Based Care (VBC) Program for physician practices across multiple divisions, ensuring quality of care and compliance with Center for Medicare and Medicaid Services (CMS) and private payor requirements• Analyzes Quality Payment Program (QPP) & VBC performance data via MicroStrategy and Excel dashboards, generating custom reports to support physician practices to reach QPP and VBC benchmarks• Develops and presents physician practice education materials on Electronic Health Record (EHR) quality of care workflows and CMS compliance requirements• Lead monthly division and specialty specific calls with physician practices, providing QPP & VBC performance updates• Collaborates with state Immunizations registries to establish electronic reporting connections via Health Level 7 (HL7) Interface, registering physician practices and correcting data quality issues

• Facilitated requirements gathering for the development and selection of new clinical and administrative applications for physician practices & related business lines• Documented User Stories and process flow diagrams to capture and communicate Business Needs to internal development teams and external vendors• Managed Sprint Planning and Product Backlog for internal and external development projects and the enhancement of existing applications• Collaborated with Project Management to develop business cases, define project scope and coordinate work breakdown & scheduling• Worked closely with Business SMEs & IT Leadership ensure the implementation of new and existing IT applications aligned with HCA’s strategic vision for Physician Services IT• Consulted with physician practice and business stakeholders to address clinical and technical issues within HCA’s primary electronic health record, collaborating with internal and external development teams to identify and deploy solutions• Developed ad-hoc SQL queries to identify and address issues within electronic health record data, ensuring patient safety and data integrity across the system

•Consulted with physician practices and business stakeholders to identify technical workflow and system requirements related to Meaningful Use and the Quality Payment Program, and collaborated with Electronic Health Record vendors and internal teams to develop solutions•Acted as liaison between physician practices, EHR Vendors, and the Ambulatory Medical Record team to identify EHR workflow and system requirements related to MU & QPP•Elicited and developed detailed user, business and functional requirements for new applications and enhancement of existing applications to improve MU & QPP compliance and streamline workflow •Worked closely with senior management in a large cross functional environment to define business needs and align business decisions with MU & QPP compliance and workflow requirements•Managed project lifecycle delivery from initiation through close out and transition for various MU & QPP initiatives, developing project plans, coordinating work breakdown and scheduling, and engaging in daily scrum•Provided operational guidance for 650+ physicians, ensuring Meaningful Use and Quality Payment Program compliance, identifying and understanding business initiatives, and proposing solutions for operations and strategy•Developed & presented education and training resources for providers and staff, supporting EHR technology adoption across the physician practice•Analyzed MU & QPP compliance data for 20+ physician practices and developed action plans to improve physician performance•Coordinated year-end MU & QPP year-end reporting activities for providers, delivering over $1M in provider incentive payments and avoiding Medicare reimbursement penalties•Collaborated with state Medicaid offices and Public Health Registries to identify and provide required QPP & MU data

•Collaborated with corporate and facility resources to develop, communicate, and implement Meaningful Use expectations and goals across 120+ hospitals•Assumed critical role in solution definition, collaborating with corporate and facility-based teams and identifying technology impact to business processes, clinical workflow, and operations•Ensured Electronic Health Record solutions met business requirements and complied with federal regulation•Developed Functional and Non-Functional requirements for new applications and enhancement of existing applications to improve Meaningful Use compliance and streamline workflow•Led the development and implementation of HCA’s Public Health Reporting solution (ePHEX) using the Agile Scrum methodology and Kanban for task management•Provided extensive education and training for providers and hospital staff to support technology adoption and MU compliance•MU Program Team subject matter expert for immunization, reportable lab results, and syndromic surveillance electronic data submission•Monitored facility compliance and developed action plans to remediate risks and issues.•Coordinated review of compliance documentation, resulting in successful federal review for 120+ hospitals and over $1M in incentive payments•Responded to HITECH audit requests, provided with Medicare and Medicaid auditors to with timely and accurate documentation and ensured successful audit completion of their review•Performed due diligence for potential acquisitions and onboarding of acquisitions and new builds to ensure MU compliance

•Responsible for various public affairs activities for the firm’s hospital, long term care, and healthcare management clients.•Conducted background research on current and potential clients. Prepared briefs and reports analyzing client policy and regulatory issues including labor relations developments, mergers and acquisitions, and Certificate of Need activity.•Developed comprehensive media contact lists for clients’ media relations efforts. Tracked client media coverage in general print media and healthcare trade publications. Created daily media reports.•Produced web copy for client websites and LinkedIn profiles.•Compiled and cataloged Letters of Support for several successful Certificate of Need bids. Developed summary reports for submission to state regulatory authorities.•Generated media releases, talking points, letters to the editor, and internal communications documents for the firm’s hospital and healthcare clients.

•Performed due diligence research on potential hospitals for acquisition. Conducted analyses on financial indicators, market share and utilization data, and payer mix for each hospital. Created presentation to summarize key findings for MLH Board of Directors.•Participated in large-scale qualitative research project for system-wide website redesign. Coordinated and conducted interviews with clinical and administrative directors at each MLH facility, identifying missing information from current website and statistics on patient and staff website use. Produced report for web developers regarding key findings.•Managed quality of care and patient satisfaction survey data. Prepared data reports for upload to MLH internal database and calculated survey response rates. Wrote and developed “User’s Guide” for market research staff regarding report preparation and data upload.•Researched and produced reports regarding key issues for business development, including a project to increase physician referrals to LeBonheur Children’s Hospital and a summary of a competitor’s Certificate of Need Application.