Allison Adams Email & Phone Number

New York, Ny, Us

Stamford, Ct, Us

Rochester, Ny, Us

I led the company’s global Contracts team with responsibility for negotiating SaaS agreements. Partnered with Sales to convert commercial requirements into contracts maximizing revenue within the licensing model framework. Managed and optimized Salesforce contract workflows. I led process improvements resulting in a 65% increase in contract request response times. Mentored and developed team members. Key accomplishments:★Created new contract models supporting expansion into new sales channels such as OEMs, resellers and corporate partnerships.★Led Salesforce data cleanup initiative expanding scalability and reducing backlog by 80%; created and managed Salesforce reporting and dashboards expanding Sales insights into opportunities and growth.★Led migration and restructuring of Salesforce contract records capturing strategic data elements; rationalized pricing models for improved financial reporting.★Created contracts playbook, optimized contract process, and identified training opportunities improving quote to cash timeframes by 70%.

New York Metro, Us

As Senior Director, I was charged with creating a new line of business, the Contract Advisory Practice, which differentiated Palisade from its competition. The team, consisting of myself and two direct reports, provide Oracle contract subject matter expert assistance across the company and its clients, including C-level executives at some of the world’s largest companies. We analyze 3,000 Oracle software and cloud licensing contracts annually with more than 5,500 lines of product data.I also serve as Delivery Lead for customer engagements, a role that consists of project management and leadership, identifying strategic solutions for the client, and applying creativity in interpreting interactions with Oracle.Key Accomplishments:★ Led more than 100 Oracle contract negotiations, working directly with clients.★ Saved clients $20 million in Oracle licensing and support fees with no impact on software capabilities.★ Build, led and mentored high-value team.

New York Metro, Us

I was recruited by the Founder and CEO of Palisade, a global start-up providing Oracle software and cloud licensing, contracting, cost reduction, and compliance advisory services, as Subject Matter Expert on Oracle contract and technical support matters. This included leading Oracle audits and managing deployment counts.Key Accomplishments: ★ Improved productivity by 55% with the development of a custom contract application. This tool also improved data analysis by 80%, data accuracy by 65% and reporting by 100%.★ Created contract-specific deliverable providing detailed analysis of clients’ Oracle contract estate.

Austin, Texas, Us

My ultimate role at Oracle Corp. gave me specific responsibility for supporting the Global Technical Support organization, which at that time had $20B in annual revenue. This included leading cross-functional teams in the development and implementation of global practices, as well as defining global operational policies to drive consistent behavior and mitigate risk.It was my job to draft and implement customer-facing technical support policy documents describing Oracle's offerings. I was in charge of both content and project management, and worked with key stakeholders to review issues, determine priorities, explain business practices and strategy, and provide direction. Other responsibilities included global management of new support offerings and initiatives; providing the Technical Support team with a way forward on processes and requirements and aligning priorities across a large and disparate organization.Key Accomplishments: ★ Viewed as subject matter expert and go-to person for all matters related to technical support business practices. As a result, I was sought out by leaders of Technical Support LOB and considered part of their virtual team. This activity improved operational efficiency and consistency. ★ Provided technical support quote letters, with more than 50 global versions plus public sector and country-specific localizations.★ Established technical support policies to manage the integration of acquired businesses into the Oracle infrastructure.

Austin, Texas, Us

In this position with Oracle Support Services, I led process and systems development and managed high-visibility projects in support of the $10b technical support line-of-business. Working within an assigned territory, I reviewed $400 million in nonstandard business requests annually, involving technical support renewals, Advanced Customer Services, On Demand and new license sales. I was a key player in establishing the Advanced Customer Services business unita high-performing team which grew to $500 million in revenue.Other key accomplishments:★ Optimized company’s ability to respond to 8,500 nonstandard requests annually by developing a cohesive tracking system. ★ Self-directed initiative to engage with CEO office approval/business practices teams to ensure awareness of headquarter priorities and address contracting and approval concerns. This enabled my team to better align priorities, understand the "why" behind changes and initiate change.★ Standardized technical support business approval process for the Europe, Middle East and Africa (EMEA) region. ★ Customized business practices for each of more than 35 acquisitions.

Austin, Texas, Us

I was tapped by Oracle Support Services for my expertise with nonstandard business and was promoted to lead business initiatives throughout Europe, Africa and the Middle East with total value of $5 billion in annual revenue. I managed special projects, created best practices and was instrumental in the creation of contract boilerplates and request templates that improved the global support contracting practice.

Austin, Texas, Us

I started my career at Oracle as a Contract Specialist in 1997 and was promoted to Senior Contract Specialist a year later. I was the key point person structuring customized software licensing/service agreements for sales exceeding $35 million annually.

San Jose, California, Us

I managed the processing of licensing agreements for sales that exceeded $25M annually, ensuring that processing conformed to specific customer requirements. I also fielded queries from sales representatives and supported sales initiatives; assisted account managers in proposal formulation, construction, and positioning; served as a point of key point of contact for customers relative to licensing requirements and contractual obligations; and managed a customer database supporting a portfolio of software products.

Bs, Business Adminstration - Marketing

Mba, General Studies