Allison Ambrose Email & Phone Number

Suisun City, Ca, Us

Fairfield, California, United States

Fairfield, California, United States

Leadworker/technical subject matter expert for line staff; Onboard/mentor/train new line staff in On the Job Training for business processes within the bureau and facilitate transition from trainee to journey-level line worker; Complete case reviews to provide line staff feedback on their performance and aptitude with case processing; Handle escalated phone calls and complex cases; Maintain a specialized, confidential caseload; Participate in workgroups, committees, and extended leadership meetings to assist in making business decisions for units, bureaus, and departments, as well as gather vital information to disseminate to line staff; Participate in the completion of special projects including coordinating deadlines, periodic review of progress, delegation of tasks, and creating proposals for bureau changes; Present resources and information to staff through unit meetings, virtual all-staff 'Resource Review' meetings; Assist unit supervisor in monitoring line staff work, contributing to information used in performance evaluations, and making decisions for unit processes; Process case work as needed during staff shortages/absence and follows protocols to transfer that work out; Stay apprised of regulatory and procedural changes with eligibility programs and how those impact the job of line staff; Transfer and reassign cases as needed; Develop resource materials to be used in presentations and as desk aids for staff.

Suisun City, Ca

Initially a hobbyist venture to create bows for my daughter's recreational cheer squad, I branched out to creating custom hair accessories and apparel to meet anyone's needs. Utilizing my desktop design skills and keen attention to detail, I am able to put an idea into practice and create an over-the-top piece of sparkling custom headgear. In late 2018 after much research, I decided to take this opportunity to network within my community and expand options to include a variety of spirit goods, always to include that personalized and custom touch.

Fairfield, Ca

-Troubleshoot, research, identify & resolve problems related to the use & application/operation of CalWIN, referring system & hardware problems to appropriate staff. -Serve as a resource to program/IT staff, developer group/system vendors, project help desk & other counties, on system use & application needs/issues. -Assess employee problems with system, gather information on processes followed & data needs, escalate problems to vendor help-desk & track for resolution. -Track & monitor CalWIN application problems & inform users of outcomes, including error trends, tips for problem avoidance & resolution. -Assist with development/participate in training on the use of CalWIN. Test new CalWIN system releases and fixes. -Research government program regulations, procedures and/or technical reference materials for CalWIN. -Assist in preparation of reports/documentation using CalWIN system & program activity data. -Interact directly with systems/program analysts & consortium staff to resolve system problems, identify business needs/system enhancements, develop business requirements in Subject Matter Expert workgroups. -Attend unit/division meetings to present specific, functional system information to staff.

Fairfield, Ca

CalWIN Help Desk Analyst Trainee-Troubleshoot, research, identify & resolve problems related to the use & application/operation of CalWIN, referring system & hardware problems to appropriate staff. -Serve as a resource to program/IT staff, developer group/system vendors, project help desk & other counties, on system use & application needs/issues. -Assess employee problems with system, gather information on processes followed & data needs, escalate problems to vendor help-desk & track for resolution. -Track & monitor CalWIN application problems & inform users of outcomes, including error trends, tips for problem avoidance & resolution. -Assist with development/participate in training on the use of CalWIN. Test new CalWIN system releases and fixes. -Research government program regulations, procedures and/or technical reference materials for CalWIN.

Fairfield, Ca

Applied, reviewed and interpreted regulations, rules and procedures to determine eligibility for multiple public assistance programs including CalWorks, CalFresh and Medi-Cal in accordance with established procedures; made appropriate referrals to other staff and community resources for immediate services and assistance. Responsibilities included: -Interviewing applicants or recipients of public assistance programs and assisting them with the completion of their application and forms. -Obtaining information from clients in order to establish eligibility for public assistance programs. -Requested clients provide additional information and documents to resolve discrepancies as necessary; initiated requests for information related to eligibility determinations from outside sources. -Conducted eligibility validation studies by reviewing eligibility factors to determine propriety of continuation, modification or termination of public assistance programs. -Input necessary information into automated systems; maintaining a caseload and taking required actions within specific time limits established by regulation and local policy. -Identified suspected fraud and made referrals for investigation.

Fairfield, Ca

-Underwent six months of rigorous regulatory training in government assistance programs and data systems-Applied, reviewed and interpreted regulations, rules and procedures to determine eligibility for multiple public assistance programs including CalWorks, CalFresh and Medi-Cal in accordance with established procedures; made appropriate referrals to other staff and community resources for immediate services and assistance. Responsibilities included: -Interviewing applicants or recipients of public assistance programs and assisting them with the completion of their application and forms. -Obtaining information from clients in order to establish eligibility for public assistance programs. -Requested clients provide additional information and documents to resolve discrepancies as necessary; initiated requests for information related to eligibility determinations from outside sources. -Conducted eligibility validation studies by reviewing eligibility factors to determine propriety of continuation, modification or termination of public assistance programs. -Input necessary information into automated systems; maintaining a caseload and taking required actions within specific time limits established by regulation and local policy. -Identified suspected fraud and made referrals for investigation.

Vacaville, California

Support staff for county Special Education Principal of Vacaville and Travis schools. Responsible for administrative tasks, event coordination, ordering supplies, and scheduling appointments for county services. -Scheduling appointments for county-wide program-data entry-main point of communication with teachers, para-educators, parents, and other educational staff-maintaining student records and case files-coordinating transportation and meals-daily attendance maintenance-purchase orders-balancing of budget-supplies and inventory for classrooms -organizing county-wide programming/advertising/point of contact-various school secretarial duties of answering phones, mailing appointment reminders and directions, forwarding messages and phone calls to appropriate staff, responding to emails/phone calls of teachers, parents, and various school staff, creating spreadsheets and databases, communicating with all of the working facets of the County Office of Education.

Fairfield, California

Promote and train Career and College Clubs curriculum, provide outreach for participants to local businesses and colleges, make presentations, travel to various participant sites, employ innovative technologies for use with curriculum, communicate via Skype with shareholders. -Middle school site support-data entry / site tracking-training-outreach-recruitment-networking with community organizations, local businesses, and higher education institutions-computer tasks.

Oakland, Ca

Hands-on work with youth in an after school program facilitating leadership and yearbook programs. Students took on entrepreneurial endeavors, explored creative technology, planned off-site events, and created pieces of public record/history with my guidance. -Academic intervention-desktop publishing-youth development-community networking-facilitation of after school program-event-planning-mini-grant writing.