Allison Armbruster Email & Phone Number

Maryland Heights, MO, US

Monitor or track project milestones and deliverables.Communicate with diverse teams and clients, build rapport and long-term relationships, and achieve analyst satisfaction metric.Assign duties, responsibilities, and spans of authority to project personnel.Monitor the performance of project team members, providing and documenting performance.

Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources. Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.Clearly and thoroughly document.

Engaged in user support interactions via telephone, chat and email platforms.Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.Identified system hardware, network.

Worked with Tech Support one hour every day.Problem solved tech related issues to help students and teachers.Prepared over 100 iPads for students to take home over pandemic.Researched STEM activities for students.

Managed 9 1st grade students on a daily basis during pandemic in a classroom setting.Prepared and helped students log into Zoom.Solved tech-related problems that my students came across.Provided a safe and quiet environment for students in program.Worked individually with students to provide extra support.

Created and edited Microsoft Excel Sheets.Answered emails and calls regarding clubs, organizations and events happening on campus.Worked with New Students and Potential Students.

Cybersecurity

Bachelor Of Education - Bed, Elementary Education And Teaching