• Insurance verification specialist for Primary Care Provider office for adults on Medicare• Assist patients with navigating Medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan• Assist patients in navigating the healthcare system, help patients resolve medical bills• Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs

• Goal oriented management of Medicare Advantage Plan membership growth & retention via telephonic contact with prospective members. Maintain and manage book of business within Customer Relationship Manager system.• Experience with Medicaid and Medicare products• Maintain compliance with Centers for Medicare and Medicaid (CMS)• Call center work, around 40-50 call per day

Coaching Specialist• Mentor, train, and coach new and existing employees at eight different Retail locations.• Excellent track record of performance that is shown by multiple promotions.o Retail Service & Sales Associate, promotion to Senior Service & Sales Association, promotion to Retail Sales Expert, promotion to Coaching Specialist• In person Customer Service and Sales for all lines of business – Medicare, CHIP, Individual & Family, Commercial, Medicaid• Various projects – Policies & Procedures, Analytics, Reporting.

New Hire Requisition equipment retrieval, working with hiring managers. Inventory tracking, FedEx shipments, computer equipment tracking, call center work.