Drive the development and delivery of Software Updates across all of Apple’s core operating systems (macOS, iOS, watchOS, tvOS & visionOS)

Lead highly cross-functional technology efforts across all of Apple’s core operating systems (macOS, iOS, watchOS, tvOS & visionOS). Drive key software initiatives integrating them with hardware roadmaps.Developed and implemented an organization-wide training program focused on Engineering Program Manager career growth, resulting in an enhanced new-hire experience, accelerated ramp-up times, and increased job satisfaction for tenured employees.

Pure Storage is a data storage company that helps innovators leverage their data, use artificial intelligence and modern analytics to build a better world.Technical Program Management- Platforms:• Manage hardware and regulatory compliance project schedules including software deliverables; identify risks and develop mitigation strategies among a cross-functional team of engineers. Collaborate with software teams to ensure full product integration is achieved. • Develop and drive operations of projects including scope, milestones, schedule, budget, and resource planning to ensure goals are reached consistently on time. Communicate project strategy, engineering issues and dependencies to project stakeholders.

Engineering Program Management - Hardware: Managed Cisco Enterprise Class Catalyst-Switching products and solutions end-to-end, designed and executed project plans, and ensure on-time delivery. • Led complex, multi-disciplinary new product programs from concept to first customer ship, and managed R&D expenses in excess of $10M. • Drove internal process improvements, such as Cost per Function Analysis Tool, across multiple teams and functions. • Managed cross-functional teams; ensured engineering planning is structured and effective, and that programs in execution were in sync with regards to risk mitigation, quality, and business unit coordination.• Conducted gate reviews with executives and stakeholders, estimated resources, managed hardware schedules, and budgeted quarterly prototypes with adequate allocations.

Developed and implemented analytical solutions that deepen the collective understanding of customers, and delivered actionable insights to accelerate the growth and efficiency of Booster operations.• Developed scalable solutions to continuously evolve logistics problems, while balancing supply and demand.• Designed optimal schedules and routes on a dynamic and constantly changing delivery platform, and analyzed and provided guidance on process stability and quality.• Created dashboards using SQL on the advanced analytics platform Periscope to deliver key insights to the operations team, with a keen focus on data quality and completeness. Was responsible for the development of core KPIs and metrics.• Optimized the delivery network and dispatch operations. Delivered project presentation results to Booster’s VP of Operations: suggestion has since been implemented.

Ensured material availability to enable expected Return Material Authorization (RMA) service delivery performance, while maximizing cost effectiveness. • Improved the First Pass Fill Rate by optimizing the demand for Premium Service deliveries. Analyzed missed delivery data to drive forecast accuracy.• Analyzed the Round-trip data to determine the largest customer offenders. Made specific recommendations to decrease round-trips, while still honoring service contracts with customers.• Lead a teardown event on Cisco switches, routers, servers, and security products for the Technical Assistance Center engineers to look for opportunities to harden the products working with product design and manufacturing.

Transformed the customer experience through predictive analytics, process automation and new software implementation. • Automated the communication platform between Subject Matter Experts and Field Technicians; improved data integrity and governance.• Digitized the vendor invoice process using an analytical tool to simplify calculations and display purchase orders in a dashboard.• Analyzed and addressed employee motivators by visiting AT&T call centers and participating in a tech-ride-along, to increase employee productivity and employee Net Promoter Score (eNPS).• Top Talent – Identified as one of the top 10 highest preforming interns of the 2016 AT&T Intern Class (of 600+ students). Recognized by AT&T Chairman and CEO Randall Stephenson.• Winner of AT&T Technology Operations Internship Competition

• Conducted mutual fund, equity, emerging market and alternative asset analysis on client portfolios utilizing investment research services including Morningstar.• Reallocated portfolio holdings to satisfy the firm’s target portfolio structure in accordance with individual client risk aversion and future goals.