- Prepare insurance quotes for business owners in 49 states verifying state-specific information is accurate on each policy- Bind policies confirming client has sufficient coverage for their business and employees - Create renewal proposals with adjustments based on customer changes throughout the year and updated state regulations - Work to provide the best customer service possible by ensuring tasks are completed on time with great attention to detail - Collaborate with Marketing Reps, Underwriters and other internal departments to efficiently deliver a quality product- Identify discrepancies in processing instructions to help improve processing speed and eliminate errors

- Provide professional, friendly customer service to over 350 companies’ customers - Answer incoming calls, greet customers in a polite tone, and work to find a solution to their questions - Able to attend to the needs of three callers simultaneously - Pay attention to the caller’s requests and transfer the caller to the correct individual or take down a message on their behalf- Collaborate with All American Towing and the Alarm Monitoring Service to administer effective and efficient communication in real time situations- Respond according to alarm signals, provide calming communication with customers in tense situations, and dispatch the police or fire station when needed

- Helped recruit and hire over 2,000 seasonal employees- Organized orientation for groups of 50+ employees and scheduled training depending on department placement- Coordinated with department managers to determine hiring needs throughout the season and coordinated re-assignmentwhen beneficial- Completed employment paperwork, accident reports, and employment verifications, and filed them to ensure accuracy andease in locating documents- Assisted in employee relations issues and adapted to new challenges throughout the day in an efficient, appropriate manner- Experienced with HRIS systems, acting as the first point of contact for employee problems

- Learned to manage the day to day operations of a Kohl’s store, and the many roles of each department leader- Assisted in interviews and lead training for new employees at locations in both Mankato and Eden Prairie- Became the department lead for home and luggage, responsible for ensuring corporate’s vision is perfected in store- Coordinated with the district visual manager and store manager to prepare home department for the launch of Scott Living- Led team meetings at the beginning and end of the day, highlighting team goals and interpreting daily reports- Assisted associates with customer complaints and escalation issues

- Create intricate centerpieces, greeting tables, and candy and cake displays for approximately 8 weddings a month - Ensure decorations are in place and correspond with the customer’s requested vision - Arrangement and place flowers, set up backdrops, and hang ceiling drapes per customer’s request

- Recommended products based on customer needs and answer questions regarding a desired product - manage payment options, and carefully secure purchases for store patrons

- Demonstrated strong interpersonal skills by connecting with customers to promote and sell product - Contributed to meeting monthly goals - Responsible for closing down store and counting tolls accurately - Managed up to 3 employees per shift