Running all gallery operations for a private art dealer specializing in Andy Warhol photography and Outsider Art

-Manage all details and logistics as I operated 5-15 day, multi-destination motorcoach tours of 20-50 people, focusing on National Parks and destinations across the entire United States & Canada-Provide one-on-one customer service-Maintaining a safe environment for our clients-Manage the schedule of events and tour routing-Research destinations & deliver commentary-Budget/manage accounts-Working with & managing teams of drivers, tour managers, and vendors for best customer experience-Creating an atmosphere of fun & leisure for our clients-Mentor and train new Tour Managers and office support staff-Present and assist at local marketing events-Consistently receive 100% satisfaction results on customer surveys

-Went door to door collecting census data on a mobile device-Communication and interview skills-Interpersonal skills, developing trust quickly -Driving safely to different locations throughout my county

-Delivery Station Associate-Scan and sort items in a variety of rotating roles-Work within a cohesive team-Clean and sanitize the facility

-Provide an excellent customer experience from arrival until departure-Check-in process with guests-Answer phones & emails from guests-Cater to VIP clients-Answer questions and offer suggestions on local destinations-Keep public areas of the glamp camp clean & organized-Laundry services-Restock items

-Lead multi-day, multi-destination motorcoach tours of 35-50 people, focusing on National Parks of the Western United States-Research destinations and deliver commentary, create content and informative handouts for guests-Confirm with suppliers & manage accounts-Tour routing and logistics-Market the company’s products-Create a fun and pleasant traveling environment-Provide excellent one-on-one customer service

-Driver guide and logistical coordinator for small groups of 1-12 international travelers on extended camping tours of the U.S. focusing on National Parks and outdoor recreation-Research destinations & deliver commentary-Offer local activity options-Make reservations-Clean and maintain vehicle/camping equipment-Maintain accounts-Create a safe but fun environment, turn strangers into a cohesive traveling group while providing excellent customer service-Maintain and update company guide book for use by other Group Leaders

-Organize office files and supplies-Represent the face of the company both at the office front desk and on the telephone-Provide customer service to all of the patients visiting the office-Managed the transition from paper records to electronic records

-Worked directly under the museum’s educator, but with the opportunity to explore all departments and occupations at the museum from ticketing, gift shop, docent/tours, fundraising, curatorial, and administrative-Researched and created an educational kit about WWII history in our area for elementary students which could be loaned out to local schools-This internship was sponsored by the McNair Postbaccalaureate Achievement Program