Global Group Lead, Retention
Lead a global team focused on new user activation, feature adoption, and monetization via lifecycle comms (email, push & in-app messaging), reaching aggressive KPIs quarter after quarter Instrumental in reaching aggressive revenue goals through strategic initiatives aimed at subscriber acquisition & renewal, and increased new user retention rates by a 2% global lift Spearheaded cross-functional collaboration initiatives resulting in streamlined operations and improved outcomesServed as an Interim Product Manager for the Comms Platform Team, working closely with Al/ML engineering teams to develop propensity models enabling a shift from rule-based to model-based targeting, resulting in a significant lift in comms engagement & user retention Experience building Strava’s MarTech stack, inclusive of internal tools and adopting new Iterable features to drive efficiency and higher performing commsManaged a high-performing team for 2+ years with an emphasis on inspiring ingenuity and promoting authenticity while driving business impact & pioneering ways-of-working across cross-functional teams