Allison Briscoe Email & Phone Number

Kansas City, MO, US

• Used H&R Block's CRM to schedule, confirm, and check client appointments, match clients with optimal Tax Pros, and effectively manage client flow in the office.
• Initiated and retained client relationships as the first point of contact.
• Promoted the adoption of virtual tools to help two offices reach 30% client utilization.
• Trained new CSPs following H&R Block's mission and values.

New York, NY, US

• A full-time immersive UX Design program consists of 480+ hours of hands-on professional training and project-based coursework. I completed six projects over 12 weeks using the double diamond method and Figma.
• Created an app concept to help users find discounts and deals at their favorite stores.
• Redesigned a small art supply store's website to include e-commerce and improve online customer experience.
• Collaborated as a part of a 3-person team to create an audio chat feature for Skype mobile to increase user engagement and retention.
• Helped create a mobile responsive web design for FittFinder on a five-person team that featured curating fitness classes based on user interests and sharing functions.

Kansas City, MO, US

• Used H&R Block's CRM to schedule, confirm, and check client appointments, match clients with optimal Tax Pros, and effectively manage client flow in three offices.
• Initiated and retained client relationships as the first point of contact.
• Participated in weekly district sales calls.
• Demonstrated knowledge of H&R Block's various services and products.
• Responded to basic client inquiries and directed them to appropriate channels.

Seattle, WA, US

• Modeled behaviors following Starbucks' guiding principles to ensure the Starbucks Experience was created for customers and fellow partners.
• Collaborated with fellow partners to reach store goals.
• Trained and coached baristas to company standards to deliver high-quality products to our customers.
• Delegated tasks to ensure daily operations were seamless.
• Demonstrated flexibility in shifting priorities in response to changing quarterly processes.

Seattle, WA, US

• Prepared and recommend an array of products to our customers.
• Displayed strong interpersonal skills in a fast-paced, culturally diverse environment.
• Cross-trained to acquire more skills and expand my knowledge of Starbucks processes.

• Created visual marketing and styled displays.
• Used time efficiently to perform all job responsibilities.
• Established strong organizational skills and attention to detail.
• Completed all point of sales opening and closing procedures.

Ux Design Immersive

Bachelor Of Arts - Ba, Arts & Letters