Allison Broadway Email & Phone Number

Greenville, Sc

Greenville, Sc

• Helped diabetics qualify for insulin pumps • Coordinated with doctors’ staff, manufacturer representatives and patients to obtain letters of medical necessity, office visit notes, sixty days of blood glucose logs and other documents as required by the insurance companies.• Maintained customer files for progress on obtaining the pump.• Managed authorization requests to insurance companies• Appealed all pump denials with the goal of getting each patient a pump in order to improve their health and quality of life

Taylors, Sc

• Daily usage of two electronic medical records& billing systems. • Managed patient checkin and checkout • Responsible for the collection of co-pays and balances due • Set up payment plans • Precertified procedures with insurance companies • Posted payments received• Entered all data to file claims with insurance (office visits, labs, EKGs and all other services) • Heavy phone coverage • Scheduled appointments, called patients with appointment reminders, and patient follow up• Worked with ICD9 coding and medical terminology

Greenville, South Carolina

• Managed the majority of incoming orders, which included order entry, coding accounts for proper pricing, and decision making regarding acceptability of orders.• Worked with customers, reps, managers and other members of customer service to solve problems• Trained new employees on our computer system and order entry procedures

Greenville, Sc

• Coordinated the job functions of the team members to reach department goals• Mastered a thorough knowledge of the racquet product lines and sales programs• Took ownership of customer issues• Improved the quality of all team members’ performance while placing orders correctly and shipping generally within 24 hours of order receipt.• Reported problems and potential problems with product to the appropriate manager for correction• Determined causes and solutions to potential problems• Developed and coordinated an “on the phone” training program for new employees. The covered topics included sales programs, product knowledge, order entry, order tracking, and returns and credit procedures.• Created the training manual for new employees which included order entry practice, reference,handouts, and tests. • Proofed the final copies of the price lists before they went to print• Handled customer orders, problem solving and increased sales, & resolved territory manager issues. Job required a thorough knowledge of the product line, a commitment to followup, and assisting co-workers through shared information