Allison Bruce Email & Phone Number

Walnut Creek, CA, US

We’re a talent-powered, data-driven software business that buys uniquely positioned vertical SaaS companies and builds them into market leaders. As the Vice President of Customer Success I drive performance and support the leaders of the customer success teams across all our portfolio companies.

Denver, Colorado, US

Vice President of Sales, Customer Experience Solutions GroupGrowing revenue through the full customer lifecycle from prospect to upsell & expansion.Teams under me include: BDRs, Account Executives, Customer Success Managers, Strategic Account Managers & Partnership Managers.

Denver, Colorado, US

Vice President of Customer Success, Customer Experience Solutions Group-The Customer Engagement Solutions Group is composed of 4 companies: Customer Lobby, pulseM, GuildQuality, & Listen360. As VP of Customer Success for the solution group, I own customer success, onboarding, strategic account & channel partner management for all 4 companies.

Denver, Colorado, US

Vice President of Customer Success & Sales, at Customer Lobby (an EverCommerce company)-Responsible for the full customer lifecycle. This included teams of Customer Success Managers, Account Executives, and BDRs.

Denver, Colorado, US

Director of Customer Success for Customer Lobby (a subsidiary of EverCommerce). Built out the Customer Success team into a high performing, revenue generating department responsible for all expansion sales and account management functions for our subscription bases SaaS product.

Los Angeles, California, US

• Top revenue generator focused on print and digital advertising sales for the Western US territory
• Led sales development reps to increase new client acquisition by 20%
• Achieved 140%+ of annual sales revenue targets, increasing sales from $800k to $1.75M
• Recognized as one of the top 20 sales reps of more than 500 reps across all Time Inc. publication

San Rafael, CA, US

• Manage all customer facing teams including sales, account management, and customer support
• Ensure strong new customer acquisition and customer onboarding process
• Increase revenue from new and existing customer base
• Hire and train all customer facing staff and develop company-wide training curriculum

New York, NY, US

• Design and manage the professional development for 49 person Bay Area regional staff
• Manage across all departments to increase performance outcomes
• Oversee recruitment, hiring, and on-boarding of staff to ensure effective and diverse employee base
• Lead Bay Area wide Operations Team to increase efficiency of four sub-regional offices
• Assess performance of all employees to identify trends, build efficient support systems, and ensurestrong bench for future hiring needs
• Arbitrate personnel issues and conflicts to ensure strong manager/employee relationships

Portland, OR, US

• Managed a 100-person team of coaches and managers in multiple locations
• Improved productivity of coaching operation by 38% through detailed analysis and planning
• Developed coaching, customer service, and management skills of my employees directly resulting in 13 promotions into key leadership positions in company
• Increased student retention and enrollment at client campuses by 15% over previous year benchmarks
• Integrated coaching and client teams leading to renewal and expansion
• Promoted four times within six years from entry position as Coach to Senior Coach to AssociateCampus Director to Campus Director

New York, NY, US

• Was selected from highly competitive pool of applicants to join national corps of outstanding recentcollege graduates who commit to teach for two years in low-income communities
• Increased student reading by average of 1.5 grade levels in one academic year
• Developed and implemented Saturday Writing Academy to prepare fourth graders for state writing test
• Established and coached award winning student teams who entered the annual Tech Challenge put on by the Tech Museum of Innovation
• Organized and led numerous extracurricular activities including the school newspaper, drill team, andintervention classes

Ba, History, Politics, French

Education record