• Assisting in coordinating and executing the smooth and timely movement of merchandise from the backroom to the sales floor, while maintaining floor operational standards and merchandise presentation standards• Assigning priorities and providing direction and support in the communication to drive sales and improve merchandising processes • Providing weekly updates on objectives and identifying any issues or opportunities pertaining to merchandising processes and the sales floor; review weekly merchandise announcements and support in the communication of change to merchandise presentation, fashion trends, ads, events, etc. • Training and development of Associates in merchandise presentation standards and customer service

• Managed the daily operations of a sales team of approximately 20 staff, including recruiting, hiring and onboarding new team members, managing workload and performance, and establishing key performance indicators and motivating the team to meet individual and team objectives through training, coaching, contests, etc.• Demonstrated leadership in client service• Scheduled staff based on business needs informed by weekly, daily and past years’ trends and ensured workplans were in place that took into account all resources available (shipments, markdowns, visual changes)• Established development plans and held coaching conversations with staff to help train and develop team members in their current role and for future positions• Completed required forms and processes to submit and audit payroll, returns, and exchanges, paying particular attention to details to ensure accuracy and compliance with store policies and procedures• Maintained the store’s “shrink”, which involved ensuring accuracy of employee’s recorded hours and store merchandise levels and conducted yearly inventory• Performed supply orders inline with the company’s allocated budget• Processed incoming and outgoing freight (receiving, processing delivery to sales floor, recalls)• Oversaw visual merchandising, paying careful attention to detail to align layouts with corporate plans

• Processed e-commerce orders, ensuring quality and completion in a timely manner, delegating orders and/or tasks to staff (i.e., to pick, double-check, process, ship items)• Motivated team to meet individual and team objectives and regularly rewarded performance through various recognition programs• Mentored staff and encouraged continuous learning and growth through establishing and supporting development plans• Organized team huddles, meetings, and coaching conversations during which I communicated work objectives and key messages clearly to staff• Executed Mark’s “Visual Standards” and store maintenance, which involved reviewing the monthly visual book and displaying merchandise in accordance with company standards, as well as overseeing and training staff on display techniques• Served as “Shrink Ambassador”, implementing various strategies to limit theft and ensure compliance with company policies (e.g., raising awareness amongst staff on how to spot theft, daily focus on shrink through huddles, weekly and monthly audits, weekly pinpad audits, reviewing point-of-sale receipts as well as return receipts, verifying weekly Business Orders are completed and sent to Business Accounts Department• Interacted with customers on a daily basis to perform a variety of functions including processing transactions, recommending products to address their needs, and receiving and responding to feedback or complaints escalated from staff

• Responsible for managing the day-to-day operations of the store, including setting and monitoring performance goals up to 17 part-time and full-time staff• Perform human resources functions, including recruiting and training of new employees, coaching, performance reviews, and scheduling• Responsible for receiving, displaying and replenishing merchandise throughout the store and ensuring new merchandise is available in the store within established timeframes (24 hours after being received)

• Responsible for coordinating the work activities of 15 to 25 full-time and part-time staff and managing the daily operations of the fashion department• Motivate and mentor subordinate employees to achieve store performance results• Interact with customers, face-to-face and over the phone, on a daily basis to provide various levels of client service• Order and receive inventory, update and file inventory control documentation and electronic files• Perform human resources functions, including recruiting and training of new employees, performance reviews, and scheduling• Oversee the implementation of the National Sales Promotions (NSP), including verifying accuracy of store signage, ensuring cash systems reflect sales items and merchandising sales items

• Responsible for the visual presentation of the fashion department, including items displays, signage, and cleanliness of the area• Received and responded to customer inquiries regarding fashion items, including prices, coordination of items• Communicated with customers to identify their needs and propose products to address those needs, including assisting with the sizing of items for purchase, locating items not currently in stock, and pricing• Worked collaboratively with colleagues and management to meet team objectives