Allison Cavanaugh Email & Phone Number

Lawrenceville, Ga, Us

Provide Technical Support for customers World WideSupport customers' hardware and software issues over the phone and through emailsHire and train new employeesLead a team of Customer Care SpecialistsTest new products in-house before it's available to customersTest software updates for any bugs before releasing to the PublicTest all current products with new software to confirm compatibilityWork closely with QA and Development teams for support issues and product helpBuild reports on KPIs for Customer Care Team to measure successHandle escalated and difficult customer cases to resolve quicklyProven track record of multiple successful customer success stories

Lawrenceville, Ga, Us

Provide Technical Support for customers World WideSupport customers' hardware and software issues over the phone and through emailsHire and train new employeesLead a team of Customer Care SpecialistsTest new products in-house before it's available to customersTest software updates for any bugs before releasing to the PublicTest all current products with new software to confirm compatibilityWork closely with QA and Development teams for support issues and product help

Cambridge, Ma, Us

Answering Customer's questions via phone calls and emailsHelp to troubleshoot issues had with software and hardware.Test new products in-house before it's available to customerTest software updates (for fixes and any bugs) before it's available to customersWork with QA Team on any support issues and testing needing to be done

Oakland, California, Us

As the Author Liaison in the Customer Service Dept my responsibilities include, but are not limited to:Authors Point of Contact Helping to prepare Authors for Conferences and other EngagementsMaintaining Contact Info for Authors for Royalties and Advanced Publication CopiesPlacing orders for Customers via Phone and MailWorking with Marketing, Acquisitions, Publicity, and Sales Departments to help them to gain new Customers, Resellers, Retailers, and Authors.

First Point of Contact for Prospective & New Clients.Provide Online Training Sessions for Prospective, New, and current clients.Client Support for AccountsOne of original employees of the start-upWorked with realtor to help find office space in Bay Area

Walnut Creek, California, Us

➢Generate Sales Leads by Cold Calling Clients from a Database provided, and asking them to attend events and webinars or take a phone call from Representative at the clients company.➢Ask questions to feel out potential clients of the project being worked on

➢Created relationships with new and old clients to book events for the Ice Cream Truck➢Responsible as the liaison between the Sales Team and Promotion Department to ensure events go as planned and desired➢Produce a fair and unbiased schedule based on the weekly availability of my fellow employees

New York, Ny, Us

➢Create relationships with 98.5’s Sales Representatives and keep in touch with them to ensure they get everything they want out of their clients appearances and that their clients were satisfied➢Trained new Street Team members when they joined Mix 98.5 ➢Represent 98.5 outside the station walls, and was the face of the station➢Appear at music, theater, business, and local events and created an enthusiastic and entertaining scene for client

➢Demonstrate "Homeland Hospitality" (Be a team player)➢Create an environment where guests can relax and enjoy their dining experience to its absolute fullest➢Sell food specials as well as beer and wine to help Bertucci's reach their goal in average sales per unit

Milton, Ma, Us

➢Read Local, International, National, and Entertainment News Live at Noon and Five (pm)➢Help to organize students to read news live ➢Host of "First Edition" every other week with other students

Milton, Ma, Us

➢Complied with all Collegiate and FCC Rules and Regulations➢Entertained an audience (both college level and community level) and built a fan base➢Prepare set lists and talk points for my specialty show each week

➢Utilized superior customer service skills in a fast pace take-out, dine-in restaurant➢Trained ten new employees and displayed versatility by cooking and cleaning when needed

➢Was responsible for creating 30 second spots of station's promotions and calendar of events for the week➢Appeared at music, theater, business, and local events and created an enthusiastic and entertaining scene for clients➢Filled in as Receptionist during Lunch Breaks, Sick Days and Vacations

Bachelors Of Arts, Communications; Media Broadcasting

Education record