Manage software implementation team for agency-wide capital planning program management software and construction & contract management software for major US cities, counties, airports, utility districts, and transportation authorities.Direct and manage new solution development for the public sectors, including Capital Improvement Management, Capital Budget and Project Management, Vendor Management, Construction Management, Grant Portfolio Management, and Contract Portfolio ManagementOversee research and development for new technology integrations, including computer-telephony integration, geospatial project coordination solution, collaborative construction design markup and submittal platforms.Manage urgent client support issues and complex pre-sale requests.

Designed customized enterprise systems from the ground up, including Inventory Control, RFP Knowledge Base and Collaboration, Computer, External Partner Portal, Customer Information Portal, Lead Management System, CRM system with GIS integration, Autodialer, and Automated Imaging SolutionResearched and analyzed client’s internal business processes for executivesCreated an information portal for college-bound student currently generating in excess of one million dollars in monthly leadDeveloped Computer Telephony Integration solutions for NextStudent sales and contact center operations, greatly increased its inbound and outbound contact efficienciesCreated NextStudent RFI Management System as a groupware/knowledgebase solution to expedite RFI response efficiency. System improved RFI response turnaround time from 2 weeks to 3 days.Managed a team of 55 application engineers in China.

Managed corporate-level initiatives for the board of directors, including overhaul to internal Purchasing, Call Center, Logistics, and RMA systemsNegotiated contract and implemented direct credit card payment processing gateway connection and achieved over $300,000 saving per month on payment card processing transaction feesImplemented Affiliate Marketing Program, negotiated the lowest transaction charge in historyAudited, designed, and improved all internal business processes and systemsChampioned the “Customer Intimacy” and “Newegg Community” initiativesSpearheaded competitive intelligence initiatives.