Allison Craddock Email & Phone Number

Southfield, Michigan, Us

• Market and develop quality mix for newly built Skilled Nursing Facility.• Oversee customer service training for all newly hired staff.• Facilitate operational contracts with area hospitals, ambulance companies, and other vendors.• Coordinate event planning for multiple Grand Opening Events, including hospital administration, local and state government and community organizations.• Develop relationships with a growing base of referral sources leading to a consistent flow of quality referrals to center, including physicians, hospital discharge planners, social workers and community leaders. • Participate in area care transition improvement coalitions to help reduce rehospitalizations

• Market and develop quality mix for newly built Skilled Nursing Facility.• Assist Administrator in creating internal processes and standards.• Oversee customer service training for all newly hired staff.• Facilitate operational contracts with area hospitals, ambulance companies, and other vendors.• Coordinate event planning for multiple Grand Opening Events, including hospital administration, local and state government and community organizations.• Develop relationships with a growing base of referral sources leading to a consistent flow of quality referrals to center, including physicians, hospital discharge planners, social workers and community leaders. • Consistently employ “IMPACT” sales techniques leading to appropriate customer commitment.• Participate in area care transition improvement coalitions to help reduce rehospitalizations

St. Joseph, Missouri, Us

•Build and grow census and quality mix by developing the market.•Provide prospective patients with appropriate information and assistance in choosing a nursing center.•Maintain a thorough knowledge of center product and services, acuity capabilities and physician relations.•Consistently employ “IMPACT” sales techniques leading to an increase of appropriate referrals. •Problem solve and identify solutions to new and on-going marketing initiatives.•Actively manage long and short term inquiries to establish relationships resulting in quality admissions.•Direct Admission Team performance through training, monitoring and rewarding.•Coordinate marketing efforts with specialty product managers to guarantee a successful team approach to developing census.•Develop an annual marketing plan and budget to meet center objectives.•Model customer service principals throughout the center and promotes appreciation of our customer’s needs with every employee. •Developed Admission Director training manual and program which was rolled out regionally. Assist Regional Manager as needed, ex. training and coaching, event planning and execution, regional meeting planning.

Wixom, Michigan, Us

• Sale of Mercury-free glass thermometers to retail and clinical customers• Arrange meetings and present products to Corporate Buyers and manage retail accounts which include: CVS, Walgreens, Rite-Aid, Wal-Mart, Kmart, and Meijer• Participate in marketing and sales of portable ECG, Patient Warming Systems and Continuous Temperature Monitor to the Clinical Market which include: Doctors, PA, NP, RN, PT, and Clinical Distributors• Market research to determine profitability of bringing new innovative medical products into the US marketplace• Assist in FDA 510K application process for new products

• Sell Durable Medical Equipment• Office based at In-patient Rehabilitation Facility where I worked closely with Doctors, Nurses, Therapy Staff and Social Workers to provide patients equipment in-house and to facilitate safe discharge• Certified lymphedema garment and mastectomy prosthesis fitter• Certified Orthotic brace fitter

Southfield, Michigan, Us

• Administer patient care • evaluate patient condition • Communicate pertinent information to other staff