• Built a client base from scratch to 60+ events annually• Exceed client expectations in delivering in airbrush foundation Bridal & Special Occasion makeup.• Cultivate a thriving business base built on a reputation for expert artistry & knowledge of beauty products, tools & “tricks of the trade”• Facilitates hundreds of one on one lessons & 40+ master classes reaching 350+ students• Manage social media planning for execution of marketing strategies• Works closely with regional photographers for events & stylized shoots• Tailor product recommendations to fit clients’ needs & varying budgets• Trained in special effects color correction, as well as advanced prosthetics application• Monitors online presences of company’s brand & engage with users• Creates strict timelines down to 5 min increments & adheres to said timeline

• Define the responsibilities of parties involved in 100+ projects including customers, management, IT management, project team, vendors, & others affected by the project• Forecast resource allocation requirements: define project tasks & resource requirements as key inputs into weekly IT forecast meetings• Execute project initiatives driving successful project completion• Organize & conduct project team meetings, project kick-off meetings, & set expectations related to team meetings with sub-teams• Identify, track, monitor, escalate & communicate project-related issues, scope changes, variances, & contingencies that may arise• Develop risk plan, facilitate contingency plan actions, conduct regular risk analysis reviews• Assist with life cycle management of the existing product portfolio• Participate in the three-year product line strategies, building familiarity with pricing/margin optimization• Serve as product champion with internal stakeholders & regional teams• Collaborate with managers & teams to help identify root causes of issues & develop project plans to address them• Interact with functional organizations to develop specifications for content courses & identify skill gaps that need addressing

• Managed complaint resolution including credits, debits, & escalations as a member of a specialty team• Led onboarding of 25+ new team members• Responded positively & promptly regarding all incoming telephone inquiries & issues• Fostered open relationship with distribution sites to ensure timely shipment of critical orders• Exceeded service quality standards for all telephone interactions• Collaborated with numerous teams to achieve company’s overall goals• Managed training & coaching of new team members• Troubleshot problems with orders & issues that arise• Adhered to product restrictions & follows procedures for approvals as needed• Assessed individual customer needs & warmly transfers to appropriate departments, if necessary• Provided customer support via phone, email, chat, fax• Documented procedures & work instructions

• Cultivated business relationships with hundreds of customers, external companies & other business partners• Monitored & managed assigned project progress, schedules & resources• Collaborated with senior management to deliver project strategy, goals, & long-term priorities on projects• Managed, delegated, & organized assignment of work/responsibilities to maximize available resources• Drove results via monthly sales meetings, partner connects, & daily management meetings• Led the way in new hire training & on-boarding experience• Interpreted performance results, find opportunities to drive success & hold others accountable to results• Collaborated with managers & teams to help identify root cause issues & develop project plans to address them• Identified solutions for clients based on their needs & resolve problems independently or collaboratively• Applied strong critical thinking & problem-solving skills to meet clients’ needs

• Facilitated master class trainings by developing & executing up to date trends & changes• Execute on site interviewing, hiring, human resources, performance reviews, verbal & written counseling, disciplinary actions up to & including terminations• Led onboarding of new team members• Developed documented procedures & work instructions • Prepared comprehensive instructions regarding processes, development & procedures• Trained & re-trained existing team members• Championed ownership of the new hire program for retail managers & assistant managers• Collaborated with regional field leadership to develop & implement a localized process management plan• Served as the Business Excellence point-of-contact for specific project execution, sales analysis, & solution implementation• Applied critical thinking skills to develop creative approaches & solutions• Ensured product availability via planned product forecasting• Simplified & communicated complex concepts to broad audiences• Drove growth of business via strategic fiscal planning, successful event booking