Allison D. Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, Us

-Responsible for the day-to-day operation of computer networks-Maintain computer networks and systems including software, mainframes, VPNs, routers and other physical hardware-Update virus protection software to keep data and communications protected-Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization-Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures-Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues-Manage a team of IT technicians, budget for the department, and general supervisory tasks

Morrisville, North Carolina, Us

I went from help desk to IT purchasing, though I maintain my IT skills when they need assistance filling spots on help desk/ for on call work on help desk. So my roles will be split as such:Help Desk:Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performanceUpdates job knowledge by participating in educational opportunities and maintaining personal networksServe as the first point of contact for customers seeking technical assistance over the phone or emailRecord events and problems and their resolution in logsIT Purchasing:Compare and evaluate offers from suppliersNegotiate contract terms of agreement and pricingTrack orders and ensure timely deliveryReview quality of purchased productsEnter order details (e.g. vendors, quantities, prices) into internal databasesMaintain updated records of purchased products, delivery information and invoicesPrepare reports on purchases, including cost analysesMonitor stock levels and place orders as needed

Durham, Nc, Us

Analyze current and past quotes, purchases, and anything else requested, Quote and purchase IT licensing and hardware, vendor management, office ordering, and anything else requested. I also assist in help desk tasks as assigned such as imaging, ticket support, and scripting to assist in automation of tasks for help desk to better manage the clients equipment.

Columbus, Oh, Us

Tested store equipment, fixed equipment, shipped equipment to stores, mass imaged devices, and anything else asked of me.

I was expected to create purchase orders, track shipments, file paperwork properly, keep in contact with the suppliers with our parts, and receive the product in. While receiving the product in I also had to make sure nothing was damaged and made sure it was put away correctly and maintained well.

Heath, Ohio, Us

I am trusted to handle large amounts of cash, help customers quickly and and efficiently, and help the manager with any tasks required including paperwork for the store where I find shortages and overages.

Associate Of Science - As, Science

Certifications, Information Technology

High School, General Studies