▪ Maintained customer disputes by providing resolutions in a timely and effective manner in support of operational functions (ex. fraud review, ASQ claims, refund processing, etc.)▪ Successfully contributed to a consistent high volume, fast pace environment by providing top notch customer service to on average 45+ consumers via phone and 55+ via email. Implemented proper techniques in accordance with company policy on a daily basis.

Communicating daily with cross functional company teams and departments across the USA & Canada▪ Delivered luxury-oriented customer service to about 60+ clients per day via phone, email, or chat for inquiries about brand sites, merchandise, & policies while accurately recording data while achieving daily sales goals.▪ Contributed to the development of successful marketing campaigns.

Conducted and Managed onboarding processes for successful integration of new, transferred, or promoted employees.• Effectively contributed to the management of employee schedules, leave of absences, and the termination of employees.• Provided administrative support including the organization and filing of employee paperwork along with managing high call volumes daily to improve company customer service.

Provided communicative information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Maintained knowledge of current promotions, policies regarding payment and exchanges. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash and credit card transactions. Facilitated monthly and quarterly physical inventory counts.