Allison Embree, Pmp Email and Phone Number

*supervised practice managers over hospitalist, pulmonary/critical care group (inpatient/outpatient), Emergency Department, and Trauma Physician Groups *controlled strategic operations in regard to the multi-site management of practices

 Established contract renewal Improved Culture and standards to reduce turnover from 45% to 15% Increased Patient Satisfaction for all of Q4 2013 to over 90th percentile Acted on ICU concerns and Code Blue feedback to implement clinical development courses Marketed services to community to grow pre-admission testing facility volume 20% Direct and oversee NPs/PAs/ RN, and administrative staff Provide leadership, support, and guidance through physician audits Perform annual work plan reviews Provide subject matter expertise- billing platform superuser.  Participate and lead 2 national committees for Cogent Collaborate with Regional Director of Operations to develop annual budget, monitor P&L, ensure optimal performance, and monitor quality metrics. Responsible for site P&L statement Work closely with hospital administration and departments to increase payor mix and retain commercial patients.  Manage payroll and oversees program expenses Review quality, payor mix, and performance metrics quarterly with Cogent and Hospital administration Determine impact of proposed changes and improvements prior to implementations: successfully rolled out changes to scheduling, work distribution, and staffing to budget changes.  Implement interdisciplinary rounds Payroll and budget adjustments monthly Shift reconciliation tracking Quality and productivity mapping and tracking Changed quality bonus structure to be more beneficial for hospital and group

 Reconcile billing on patients Track physician attendance at various mandatory meetings- tied to bonus Assist site director and practice manager as necessary Customer service, directing patient calls and dealing with complaints Record monthly staff meeting minutes Credentialed physicians, and MLPs Helped facilitate and conduct physician interviews Coordinated visit for expert to review hospital and help improve our patient satisfaction Conduct audits for CMS compliance, and review documention annually for corporate office Work to complete death certificates Facilitated IHIS training for physicians and MLPs for EPIC changeover Created poweropints and agendas for staff meetings Started and assisted with running monthly staff meeting Prepared custom reports for RVUs, also completed monthly reports for program data analysis Liason to MLPs and Physicians Liason between billing company and host hospital, and physicians Worked with hospital CDI specialist to increase query response rate Familiar with Quality, core measures, and value based purchasing Worked with pharmacies on patient follow up, and prescription issues Program/ IT interaction: worked with IT and program director to solve office issues after move Maintained, and created physician and MLP schedule in Tangier and webxchange

 Managed 3 business accounts- 6+ lines to each account Managed 2 retail store fronts Assisted Director of Client Retention and Business Solutions Group- Anthony Snare Tracked and reported invoice aging weekly Familiar with P&L reports Kept inventory budget monthly- ordered and tracked inventory Tracked compliance for accounting and contracts Program data analysis, reporting, action planning, and execution Project management in marketing, accounting, and collections to help grow client retention and BSG .Created collection letters in escalating severity Called and worked to collect on outstanding accounts Trained new employees on business calls, account management, and trained store-front representatives Catalyst projects for client retention. Intent letter sent to 10,000 customers to inform them of opportunity to renew Verizon contract with upgrade. Had 1-2% success rate Helped implement and train users on check verification system used company wide Presented small business phone services to Chamber of Commerce in Dublin Presented departments and mission to trainees in Wireless Univeristy Attended Verizon corporate training on Droid roll out, and trained team on what I learned there