Senior Human Resources Business Partner supporting a 700 employee sales district covering Texas and North Louisiana. Responsible for building human capital capability to enable district revenue growth. Focus areas include leadership coaching/consulting, employee experience, diversity and inclusion, and talent growth and development.

•Recruit, select, train and manage a team of 30 part-time front desk employees to operate at a proficient level; increased staff headcount by 200% in one calendar year as startup expanded utilizing web-based sourcing, internet posting, and referral programs •Design, manage, and oversee studio operations for ~600 client, ~40 instructor, and ~30 staff member studio fitness center (including communication mediums, staffing scheduling, HRIS, supply chain management, client membership, and special events), increasing membership by 30%, client satisfaction by 43%, and employee retention by 45% •Collect and examine KPI dashboard metrics (e.g., no show or late cancel fees, average class attendance, satisfaction) and staff performance data (e.g., compliance, mastery of systems, quarterly evaluations, and FAQ’s) to create cost-effective solutions to increase customer satisfaction and employee engagement •Create and evolve operation and onboarding systems (e.g., initial screening, interview scripts, employee handbooks, training scope and sequence, onboarding tracker, inventory assessments) as the company grew over its six years of existence •Demonstrate flexibility and innovation working for a startup that has been named “Best Fitness Program” by D Magazine recently flipping to virtual fitness instruction and increasing overall membership by 15% during a pandemic •Develop trust based, value-added relationships with clients, employees, and business leaders characterized by effective communication, information sharing, and support founded on credibility, mutual respect and partnership

•Strategic HR partner and consultation for Executive Leadership implementing business unit people & process initiatives aligned with organizational strategic objectives for 7 locations, 600+ employees, 4500+ students, 5 direct reports, $45M budget •Supervise HR centralized model to deliver services at a high level of performance and productivity during accelerated business growth; conducted HR internal audit to eliminate waste, decreasing opportunity costs by 20% via integration of HRIS systems •Secured stakeholder support to increase teacher base salary by 5.6% after conducting external equity compensation analyses and remedying pay compression; created 45% increase in teacher applications, decreased attrition rate by 9% compared to industry average, and increased retention by 12% •Directed change management process for OED intervention by designing and implementing an equitable performance management evaluation system for 50+ headquarters employees resulting in 85% compliance in pilot year and 70% employee engagement •Consulted multi-disciplined employees in matrix environment offering training, executive coaching, and learning management systems to achieve business results; established credibility through collaborative relationships and 85% manager satisfaction •Developed and launched employee engagement, attitude, and opinion surveys with average 73% completion rate; created feedback loops for employee input on high-impact changes and leveraged HR analytics to provide recommendations on enhancing culture to sustain 80% employee engagement rates

•Led as HR business partner and staffing consultant for a 12 regional team portfolio (30+ members), partnering with senior level hiring managers to manage full lifecycle recruiting for 20+ roles including entry-level administration, fundraising, strategy, instructional SME’s, and senior executive team leadership requisitions •Achieved 100% of racial diversity goal (52% of new hires self-identified as person of color) for development & strategy talent pools •Achieved 90% acceptance rate for offers made & 100% of hiring managers reported satisfaction with search process support •Exceeded annual hiring goals by 103% of “total applications” for instructional SME Institute Training positions and 131% of racial diversity goal (70% of searches reached 50% people of color in talent pools) •Met average time to fill (exceeding for 90% of roles) post-implementation of a work sample calibration scorecard for hiring managers •Designed and facilitated team trainings for the Talent Acquisition Team (~40 participants), on diversity, equity, and inclusion (DEI), strategic staffing, data analytics, sourcing and job descriptions, candidate experience, & Workday integration

•Executed high volume recruitment cycle, selected, trained, and led multi-level, multi-functional team of 50, recognized as multi-year top performer for operational, performance, and management outcomes resulting in 100% staff satisfaction of ongoing support and increasing multi-year retention by 40% •Achieved 100% of staff obtaining proficient ratings on performance management evaluations with at least 95% retention and 100% auto-rehire eligibility •Managed 8 direct reports to develop, plan, and oversee business operations for 5-school units, ~200 teacher, and ~100 staff member residential teacher preparation/summer school training Institute (campus operations, residential & food services, technology, procurement, communication, marketing, supply chain management, transportation, instructional support services), exceeding the national average for participant satisfaction by 21% and meeting/exceeding all goals related to organizational efficiency and efficacy •Analyzed KPI dashboard metrics (e.g. on-time rate, timesheet submission, usage by hour, satisfaction) and staff performance data (e.g. productivity, project management, managing team execution, employee relations) to develop OED interventions and individual prioritized target areas in extremely fast-paced environment•Negotiated and executed multi-year $350,000 contract (USD) for services including housing, dining, auxiliary services, event venues, and technology with university partner (Southern Methodist University); managed vendor relationships and procured supplies, technology equipment, transportation (Enterprise), and miscellaneous services in excess of $300,000 (USD) •Created, oversaw and monitored $1.1 million (USD) payroll and non-payroll budget tracking, analysis, and US Federal Department of Education audit-preparedness while achieving 99% compliance rates

•Developed, planned, and oversaw regional program operations for 5 conference, ~400 teacher and ~40 staff professional development series (including school-site operations, dining, technology, communication, scheduling, supply management, instructional support services) with consistent user satisfaction of 82% or higher and meeting/exceeding all goals related to efficiency and efficacy •Established and implemented ongoing operations systems for ~20 team members (e.g., weekly newsletters, participant trackers, meeting agendas) utilizing staff performance data (e.g., compliance rate, readership, satisfaction) to develop specific solutions for trends and individual prioritized target areas throughout calendar year resulting in 100% of staff members proficiently interacting with systems•Recruited, trained, and led 3 school site operations managers in pilot teaching program, exceeding all goals related to operational, performance, and management outcomes, resulting in 93% satisfaction (36% higher than national average) •Designed and executed a six-month scope and sequence of training/support in-person and remote experiences, leading to 95% director-level satisfaction with training and meeting all learning objectives as determined by ongoing performance reviews •Created, implemented, and managed a yearlong advisory committee of ~20 teachers to analyze participant satisfaction to generate solutions for adjustments in programmatic events and support structures resulting in the region obtaining the 2nd highest participant satisfaction rate comparative to 49 other regions

•Planned, enhanced, and oversaw program operations for 15-school site, ~800 teacher, and ~140 staff member residential teacher preparation/summer school system (rental cars, busing, shuttles, Registration Day, Beginning and End of Institute Celebrations) with 89% overall participant satisfaction •Collected and examined ongoing operations data (on-time rate, usage by hour, satisfaction) to develop specific solutions for trends and targeted areas in extremely fast-paced environment •Executed and operated within $55,000 budget with Enterprise and $10,000 special events budget with Rice University •Designed staff training with a three month scope and sequence for members

•Developed and implemented long term, unit, and daily lesson plans for English I while fostering positive classroom culture •Prepared and facilitated workshops for three school districts on planning and delivering English instruction •Partnered with school administrators to design the 2013-2014 character development rubric for freshmen students •Contributed to executing school-wide initiative utilizing technology to ensure development of 21st century skills •Utilized student performance data to achieve ~80% passing rate on the State of Texas Assessment of Academic Readiness (STAAR)