Allison Fraley Email & Phone Number

Las Vegas, Nv, Us

As a Business Consultant in the Casualty Department, I have effectively leveraged my expertise to drive operational efficiencies and enhance claim processing systems. My role involves close collaboration with IT to integrate 1st and 3rd party Claim Center systems, aiming to streamline operations through automation. I am adept at developing and refining the Casualty Claims model, ensuring that training materials and process documents are accurate and accessible.I excel in managing strategic initiatives, including overseeing claim center enhancements and serving as a critical liaison between Operations and Policy & Standards for legal research requests. My proactive approach includes attending industry conferences to stay ahead of trends and explore new automation opportunities.In addition, I have taken on an interim senior manager role, successfully leading nine casualty teams and demonstrating my capability in team management and strategic oversight. My work is marked by a commitment to consistency, quality, and continuous improvement, underscoring my role as a versatile and forward-thinking consultant.

As a team manager of senior-level adjusters, I have honed my leadership, training, and process improvement skills. I coordinated engaging training events and created performance scorecards to ensure high standards within the department. My role also involved organizing a local loss committee for complex case reviews and collaborating with various departments and outside counsel to refine processes and correspondence templates.A key achievement was leading the transition to remote work before the COVID-19 lockdown, including coordinating equipment distribution and supporting technology upgrades. I also facilitated annual Line of Sight meetings to align team goals and expectations.During Q2 of 2021, I took on an interim Business Process Consultant role, showcasing my ability to balance supervisory responsibilities while contributing to broader business process improvements. My work reflects a commitment to effective team management, strategic planning, and innovative problem-solving.

As a manager overseeing a team of seven Casualty Specialists, I demonstrated a solid ability to lead, engage, and develop talent. My management of department engagement committees has consistently improved engagement scores, reflecting my commitment to fostering a positive work environment.I spearheaded Casualty Quality initiatives in 2017 and 2018, driving increased compliance scores through strategic improvements. I developed and delivered targeted training for front-line staff on venue-specific claim handling and facilitated weekly committees for coverage and liability reviews, ensuring thorough and accurate evaluations.Additionally, I coordinated leadership training opportunities and created bi-weekly, topic-specific training based on audit outcomes to boost staff performance. My efforts extended to organizing successful center-wide engagement events, further enhancing team cohesion and morale. My approach highlights my dedication to continuous improvement, effective communication, and leadership excellence.

In my role handling complex, high-value auto and homeowner liability claims, I excelled in managing intricate cases involving bodily injury and uninsured/underinsured motorist claims across various venues. My experience spans first and third-party claims, showcasing my ability to navigate and resolve challenging scenarios with precision and expertise.As an interim Casualty Supervisor leading a team of six Casualty Specialists, I demonstrated strong leadership and team management skills. I effectively guided my team through complex cases, leveraging my deep understanding of the claims process to drive successful outcomes. My experience reflects a blend of technical proficiency, strategic oversight, and a commitment to excellence in handling high-stakes claims.

In my role, I adeptly resolved low to moderate-complexity injury claims, including bodily injury and uninsured/underinsured motorist claims, while also handling medical payments and personal injury protection. As a certified auto subrogation arbitrator for Intercompany Arbitrations Forums, Inc., I adjudicated intercompany arbitration cases, demonstrating my expertise in navigating complex claim disputes.Leading the Employee Action Team (EAT) for Casualty, I drove initiatives focused on training, development, and enhancing employee engagement. I managed the department's R&R budget and designed impactful monthly incentive programs, planning numerous successful events that became cherished annual traditions. These efforts significantly improved both engagement and production results.My experience also includes developing and delivering ongoing, topic-specific, and state-specific training sessions, ensuring our team remained at the forefront of industry standards and best practices. My role underscores my dedication to continuous improvement, effective leadership, and fostering a positive, high-performance work environment.

In my role managing auto claims with complex liability and coverage issues across various venues, I leveraged my expertise to address challenging cases effectively. As a Subject Matter Expert, I also played a crucial role in training initiatives, sharing my deep knowledge to enhance team capabilities.I was actively involved in forming and developing an Employee Action Team focused on creating process efficiencies and fostering collaborative working agreements. This initiative led to positive engagement outcomes and significantly boosted productivity.Additionally, I collaborated with the Training department to design and implement systems and policy training, which is crucial for successfully launching a new claims office. My work reflects a commitment to strategic problem-solving and developing practical, collaborative processes to drive organizational success.

Las Vegas, Nevada, United States

In my role managing inbound calls and emails, I was dedicated to delivering exceptional customer service for cellular phone accounts. I provided tech support to address and resolve low-level equipment issues and processed in-house insurance claims for device replacements. I efficiently managed the implementation of Wireless Number Portability systems and processes.My responsibilities also included resolving Better Business Bureau complaints and handling executive escalations, demonstrating my ability to manage high-pressure situations with professionalism and practical problem-solving skills. My experience reflects a solid commitment to customer satisfaction, technical expertise, and a proactive approach to addressing complex issues.

Las Vegas, Nevada, United States

Managed inbound calls from customers with questions regarding their credit card accounts.