Allison G. Smith Email & Phone Number

Woonsocket, Ri, Us

• Plan and manage yearly awards ceremony for seniors and 600 guests at local theatre. • Write and edit script for senior awards ceremony. • Develop plans for CVS industry project with CVS partners for Computer Science class yearly. • Schedule guest speakers, meetings, and field trips for 10 different Career and Technical programs. • Organize Open House including creating messaging for social media platforms and communicating with 3rd party vendors. • Guide students through creation of resume and mock interviews. • Coordinate internship opportunities for Career and Technical and PTECH students. • Schedule drivers for site visit and internship transportation.• Partner with local organizations and colleges for speakers and site visits related to work based learning. • Coordinate monthly group CVS mentor meetings for 70 students virtually and in person.

• Established and maintained order on classroom while conducting lesson plan left by teacher. • Enforced school rules and followed disciplinary procedures established by High School and Vocational School. • Monitor all egress points and screen all guests via audio-visual door system.• Answer incoming phone calls and relay information and messages to callers and staff.

Beverly Hills, California, Us

• Manage holding center for those who check bags at Xfinity Center.• Sell lawn chairs while maintaining accurate cash funds. • Promote sales of future concerts while processing in Ticketmaster application.

Us

- Interpret historic homes and grounds to various visitors. - Promote membership benefits to prospective visitors.

• Organize classroom and facilitate activities according to teacher schedule. • Monitor student behaviors and talk students through actions and everyday tasks. • Deliver material to students in small groups, helping each one individually dependent on their needs

• Reviewed transportation projects for impact on cultural resources by analyzing construction documents and plans and conducting historic research. • Drafted Section 4 (f) de minimis report, finding of effect letters, programmatic agreement forms, and project notification letters for regular communications with State Historic Preservation Office, local municipalities, Federal Highway Administration, Tribal Historic Preservation Office, interdepartmental offices and other partners. • Initiated and maintained consultation process during Section 106 and State Historic Preservation Act processes. • Created archival database of RIDOT historic resources within department library.• Participant in National Highway Institute's Section 4(f) and Public Involvement in the Transportation Planning Process trainings.

• Live in Advisor at the University of Rhode Island overseeing house of 40+ students.• Transitioned facility from fraternity house to overflow housing for University, implementing new disciplinary procedures and rules. • Oversaw safety of students including maintaining alcohol and drug-free facility and completing monthly fire safety checks. • Worked closely with VP of Housing to create alternative learning and living atmosphere. • Partnered closely with Chef, Chef Assistant, Maintenance, URI Office of Community Standards and Fraternity Managers Association.

Bristol, Rhode Island, Us

• Researched and created legal and history reports for CPC projects on historic buildings and places. • Partnered with Design Team groups to assess project implications on historic buildings.• Performed analysis on property valuation over time to analyze impact of RI Historic Tax Credits. • Created work plans and budgets for future projects.

Providence, Ri, Us

• Worked with the Assistant to the Director to research grant opportunities. • Gathered and organized information using Google docs/sheets.• On Waterfire nights, assisted donors and sponsors in Brazier Society with boat tours and information.• Assisted with production breakdown and trash. • Created content for Waterfire Providence Intern Tumblr.

Foxboro, Massachusetts, Us

-Assisted with recruitment for all event day positions and facilitate H.R. orientations. - Facilitated full time and part time orientations. • Delivered presentation of H.R. policies and Company values to new employees ranging from 3 to 100 participants. • Recruited quality candidates using recruitment management system along with phone and email communication. • Conducted interviews in person and by phone to hire for Team Ops and Game Day event staff positions.• Reached out to local schools to foster relationships with culinary programs and prospective candidates.

Lake Buena Vista, Florida, Us

Fostered unity during corporate reorganization and transitional period for colleagues and employees.• Monitored Custodial schedule bid process for 100+ employees by assisting with proxy information and collection, organizing communication for executive review and educating cast through bid process. • Examined workload changes through transition of Custodial operation from park wide to regional.• Motivated employees through operational advancements by making process changes while listening to their needs.• Created weekly newsletter for Custodial, Vacation Planning, Park Greeter, and Guest Relations to keep employees informed on park updates and happenings.

Lake Buena Vista, Florida, Us

Led a diverse group of Cast Members to maintain park wide cleanliness for all on-stage locations. • Created spreadsheet weekly identifying parkwide workload needs as scheduling liasion to ensure an efficient operation.• Partnered with Third Shift Custodial and Engineering to keep facilities in working order and notify of needed work.• Reviewed daily and weekly computerized timesheets to ensure accurate time and payroll recording.• Supervised backstage cast with specific attention to safety for operation that utilized ride on sweepers (Tennant), Forklifts, balers, compactors, dumpsters and performed pressure washing and emergency sewer response. • Interacted with employees in their role to build relationships and coach on job performance.

Lake Buena Vista, Florida, Us

Responsible for successful summer season as leader in my own location. • Coached Cast Members through ticket transactions, both technical and soft skill aspects. • Issued discipline using established matrices and business standards in Union environment.• Directed efficient operation of Parking, Park Greeter and Guest Services through summer season.

Lake Buena Vista, Florida, Us

Facilitated employees through the evolving guest arrival experience with the introduction of MyMagic+.• Prepared Cast for guest enhancements by proactively holding team meetings and creating written references such as training guides.• Resolved guest inquiries and concerns using problem solving skills and various methods of recovery like complimentary tickets and gift cards.• Promoted proper recording of recovery to maintain Company integrity and uphold business procedures.

Lake Buena Vista, Florida, Us

Facilitated successful holiday season at the busiest Disney Park while deployed from Water Parks during Winter refurbishment.• Partnered with deployment base (computer system used to give employees assignments) and Leadership to monitor staffing of 5 attractions and 2 Fastpass+ locations.• Communicated attraction downtimes to Maintenance Base while recording in Attractions system. • Obtained AHA CPR certification to aid with medical emergencies while operating the Liberty Belle Riverboat.

Lake Buena Vista, Florida, Us

Part of the elite Guest Relation Team and helped uphold their reputation of delivering great guest service.• Investigated guest concerns to solve issues with new guest-based technology using Disney designed programs.• Partnered with I.T. to solve elevated technical concerns while providing in park guest recovery.

Lake Buena Vista, Florida, Us

Trained new Cast Members how to drive parking trams and spiel safety messages to guests of Disney's Animal Kingdom.• Educated trainees for accurate completion of safety operating guideline checklists. • As a Trainer, facilitated implementation of safety doors added to trams in preparation of first Tier III audit. • Enhanced the Guest Experience through creation of Guest interaction opportunities.

Responsible for running gift shop on weekends and cultivate positive and educational guest experiences. • Managed ticket sales and timely departure of tours at the historic site. • Educated guests on the historical and architectural importance of Fort Adams as tour guide.• Inventoried merchandise and reconciled daily revenue as part of closing responsibilities.• Encouraged guests to become members of the Trust to help with future preservation opportunities and understand the general importance of Fort Adams within the community and in history.

Member of Executive Board helping guide the principles of the sorority and developement of its members. • Formulated $40,000 budget as Treasurer using Microsoft Excel and collected dues from over 100 members.• Upheld confidentiality with members who signed promissory notes and enforced payment due dates.• Directed house repairs and improvements in collaboration with House Director and Fraternity Managers Association

Master’S Degree, Historic Preservation

Bachelor’S Degree, History