Allison Galvan Email & Phone Number

Addison, Il, Us

Addison, Il, Us

Des Plaines, Illinois, United States

Bensenville, Illinois, United States

Assisted in opening accounts for new customers, prepared new account paperwork and applications, and requested the required identification. Identified the needs of new and existing customers and offered appropriate services available.Provided additional information to customers regarding promotions and new account options.Promoted credit cards and banking services to current and potential customers.Translated for Spanish-speaking customers.Answered questions and customer concerns regarding bank accounts.Identified and informed customers of account status deficiencies and disputed transactions while providing options to resolve them.Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.Maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.

Peoria, Illinois, United States

Led focus groups that include Anger Management, Social Skills, Risk Management, Addictions, Restorative Justice, and Rational Behavior Training. Observed and reported residents' behavior to implement a personalized behavioral modification plan. Including conducting 15 minute Watchman Pipe checks and 4 minute checks when a resident is placed on suicide precaution. Assisted in proper identification and treatment problems relating to the physical and emotional health and well-being of the residents and develop appropriate behavioral goals using the behavioral modification techniques. Intervened when a resident is a danger to themselves or others by using handle with care restraint tactics and utilize crisis intervention skills when handling a wide variety of crisis situations. Responsible for preparing residents' meals at appropriate times; sanitizing the kitchen and café. Provided transportation to court hearings, medical or psychological appointments, emergency medical and/or psychological treatment, and/or other services outside of the Juvenile Detention Center. Monitored activities through electronic surveillance and communication equipment and perform various office duties while in the Control room. Provided professional and appropriate contacts with law enforcement, parents/guardians, attorneys, and juvenile agencies. Performed fingerprinting and mug shots as needed.

Peoria, Illinois, United States

Provided assessment, crisis intervention, and counseling to adolescents and families at riskServed as liaison interfacing with schools and courtsConsulted with interdisciplinary team to achieve optimal educational and mental health plans Identified needs of youth and families and take appropriate actions to render appropriate assistanceResearched and prepared community education presentations and group lesson plans

Peoria, Illinois, United States

Provided Crisis Intervention, safety planning, and assist victims with rape trauma syndrome Provided information on accessing social service programs including emergency shelter, emergency financial assistance, and basic resources Modified the plan of care to reflect changing patient needs based on the evaluation of the patient’s status Assisted Sexual Assault Nurse Examiners with assessment and reassessments according to patient need and as outlined in the policy

Peoria, Illinois, United States

Provided Crisis Intervention, safety planning, emotional support throughout the order protection process and answer questions about navigating the judicial systemProvided information on accessing social service programs including emergency shelter, emergency financial assistance, and appropriate legal resourcesAssisted pro se petitioners with preparing civil orders of protectionAccompanied victims to court proceedings and inform victims about their constitutional and statutory mandated victim's rightsTranslated for Spanish speaking clients

Peoria, Illinois, United States

Performed tasks as assigned by using organization and adaptability skills Assisted Administrative Support with tasks in a timely manner

Peoria, Illinois, United States

Drafted legal documents such as pleadings, motions, complaints, and answersPerform clerical, substantive legal work to assist the attorneyOrganized and scanned documents on various local, network and cloud storage devicesHandled and answered all incoming inquiries for clients and potential clientsScheduled appointments, court appearances, mediation, and deposition hearings

Peoria, Illinois, United States

Served as Navigator at the Self-Represented Help Desk at the Peoria County CourthouseAnswered phones in a professional manner providing answers when possible and transferring calls or taking messages when neededAssisted Court Administrator with other projects relating to the Access to Justice Initiative Ensured all confidentiality was maintained for all files Translated for Peoria Court Administration:- During hearings on an emergency basis- For courthouse personnel to assist in their roles- Translated Access to Justice Forms for Self-Represented Litigants

Peoria, Illinois, United States

Assisted attorneys with their legal work by using advanced writing skills to draft legal pleadings and to generate case reports as neededEntered client information and data into Legal Server by using advanced computer skillsAnalyzed and researched medical, criminal, and other records requestsCreated and completed Expungement and Sealing worksheet(s) for the Ready to Work program

Warrenville, Illinois, United States

Managed a range of confidential records, processes and Immigration service documentsEnsured prompt responses to phone/email inquiries while using foreign language skills and displayed professionalism in all client interactionsImproved the organization by creating newsletters, updating social media pages, and maintaining attorney calendarPrepared petitions and applications under the supervision of immigration attorney

Bachelor'S Degree, Political Science

Master Of Social Work - Msw, Public Administration