Allison Gault, Mba, Cae
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Allison Gault, Mba, Cae Email & Phone Number

Director Customer Support at MGMA
Location: Denver Metropolitan Area, United States, United States 4 work roles 2 schools
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Role
Director Customer Support
Location
Denver Metropolitan Area, United States, United States
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Allison Gault, Mba, Cae is listed as Director Customer Support at MGMA, a company with 302 employees, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Allison Gault, Mba, Cae.

Allison Gault, Mba, Cae previously worked as Director of Customer Engagement at Mgma and Executive Director at Colorado Nursery & Greenhouse Association (Cnga). Allison Gault, Mba, Cae holds Masters, Business Administration from Regis University.

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MGMA

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About Allison Gault, Mba, Cae

Building and leading high-performing teams that increase customer satisfaction, deliver high-quality projects, and drive positive business outcomes is my passion. As a Customer Success Executive with 15+ years of healthcare customer service experience, I am adept at managing several large projects at once and putting trust in those that work with me. I ensure teams understand the results we aim to achieve, working across departments and partnering with peers to move projects forward and meet established deadlines. Executing long-term projects that meet deadlines and exceed expectations is highly rewarding for me.What sets me apart is my transparent leadership, data-driven approach, and unique balance of business acumen and people skills. As such, I am enthusiastic about improving operations and identifying better processes, creating new programs that solve problems for both internal and external customers, andsupporting the people I work with in achieving professional success.AREAS OF EXPERTISE:Customer EngagementStrategic Business PlanningRelationship ManagementChange ManagementPerformance ImprovementOperations ManagementBudgeting & ForecastingProject ManagementCoaching & MentorshipProblem SolvingSELECT ACCOMPLISHMENTS:⇛ Raised an organization’s net income 151%, stabilized customer retention at 91%, and increased recruitment 15%.⇛ Instrumental in consistently achieving an 85%+ customer service rating each month (with many months as high as 100%).⇛ Realized a 42% boost in total sales within 1 fiscal year. Collaborative environments are where I thrive. I enjoy working with a variety of people across numerous projects and departments, and I find it helpful to see the projects and programs I lead through final execution so I can assess the results and identify areas of potential improvement in the future.I’m dedicated to achieving first-rate customer experiences. Have questions on how to increase customer acquisition, engagement, and retention? Please email me at: allisonmgault@gmail.com.

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MGMA
Mgma
Director Customer Support
Denver, CO, US
Website
Employees
302
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4 roles

Allison Gault, Mba, Cae work experience

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Director Customer Support

Denver, CO, US

Director Of Customer Engagement

Current

Englewood, Colorado, United States

  • Execute strategies and manage operational plans to achieve association’s objectives. Collaborate with external and internal stakeholders to deliver innovative and relevant products and services. Accountable for.
  • Grew fellowship program by 33% in year 1 and 431% in year 2 by revamping program over 9-month period.
  • Established 16 new state chapters nationwide with total of 6,500 members over 6-week span, including recruitment and placement of 200+ volunteers to Boards of Directors and supporting committees.
  • Instrumental in accomplishing 87%+ customer service rating every month over last 4 years.
  • 42% boost in total sales attained within 1 fiscal year through revamping of certificate and credential programs.
  • Revenue projected to increase by 10% YOY through switch to new Career Center platform over 6- month timeframe, including addition of 19 new microsites for state affiliates.
Nov 2019 - Present

Executive Director

Colorado Nursery & Greenhouse Association (Cnga)

Lakewood, Colorado

  • Directed strategy development, IT system selection and integration, and HR function (including benefits, hiring, and performance management) with responsibility for organization’s overall financial health. Oversaw.
  • Increased net income by 151%, stabilized retention at 91%, boosted new customer recruitment by 15%, and reduced expenses by 13%.
  • 81% decrease in management fees realized by transitioning investment account to new firm.
  • Lowered health and dental plan costs by 27% while maintaining high-quality program benefits.
  • 11% reduction in total payroll achieved by redeploying staff functions and responsibilities.
  • Directed 3-year strategic planning and implementation initiative for association.
Oct 2014 - Nov 2019

Sr. Manager, Member Engagement

Englewood, Colo.

  • Administered association’s volunteer management program, including structure, onboarding program, staff training, and volunteer leadership development. Maintained positive relationships with state associations..
  • Led 3-year strategy for redefining relationships with state chapters, initiating partnership with customer task force to create new Chapter Affiliation Agreements.
  • Managed business planning and budgeting process for 15-person Membership and Certification department, including recruitment and retention goals and tactics.
  • Presented at annual association conferences – each with average of 200 attendees.
  • Established new constituency governance framework due to merger of association.
  • Developed and executed new volunteer management plan to identify, recruit, engage, orient, develop, and recognize volunteers and yield significant ROI for association.Additional MGMA Positions: Customer Engagement.
Apr 2002 - Oct 2014
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2 education records

Allison Gault, Mba, Cae education

FAQ

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What company does Allison Gault, Mba, Cae work for?

Allison Gault, Mba, Cae works for MGMA.

What is Allison Gault, Mba, Cae's role at MGMA?

Allison Gault, Mba, Cae is listed as Director Customer Support at MGMA.

Where is Allison Gault, Mba, Cae based?

Allison Gault, Mba, Cae is based in Denver Metropolitan Area, United States, United States while working with MGMA.

What companies has Allison Gault, Mba, Cae worked for?

Allison Gault, Mba, Cae has worked for Mgma and Colorado Nursery & Greenhouse Association (Cnga).

Who are Allison Gault, Mba, Cae's colleagues at MGMA?

Allison Gault, Mba, Cae's colleagues at MGMA include Tanner Munson, Christy Summers, Deanna Oster, Alicia O, and Robyn Greenwood.

How can I contact Allison Gault, Mba, Cae?

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What schools did Allison Gault, Mba, Cae attend?

Allison Gault, Mba, Cae holds Masters, Business Administration from Regis University.

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