Allison Guse Email & Phone Number

Develop, manage, and execute the Amazon Web Services (AWS) Partner reference program to promote partners, their services, and solutions globally, targeting government, education, healthcare, and nonprofit audiences. Responsible for defining program direction, setting objectives and goals, driving a reference pipeline, evaluating nominations, leading internal communication, managing production, overseeing relationships with third-party agencies, and editing and publishing assets to AWS.com web pages.Own the end-to-end process of partner content creation that includes 122 written case studies (FY21-FY23) and 50 video testimonials (FY22-FY23) to use in executive presentations, AWS events, web content, blog posts, and other materials showcasing partner success.Support public sector partner activities for AWS Tier1 events (i.e. Summits, re:Invent, and IMAGINE) including overseeing the development and execution of demand generation efforts (emails, landing pages, Salesforce campaigns, reporting, and on-site event execution).Proficient in creating visually engaging digital assets and crafting compelling copy for social media platforms to drive engagement and audience growth.

Worked closely with Public Sector Partner Marketing Managers to help streamline processes to create and support AWS marketing campaigns. Managed essential tools for digital marketing, such as email marketing, registration pages, webinars, and social media platforms. Tracked performance of marketing campaigns by building reports in Salesforce, Marketo and Adobe Analytics. Maintained updates for internal wiki pages through HTML coding. Developed surveys for events in Qualtrics and utilize Airtable to collect partner references.

Shenzhen, Guangdong, China

Taught English as a second language to children aged 2-12 in China through Disney's immersive program. Proficiently delivered the curriculum using multimedia tools and consistently maintained a learner retention rate of over 60% by building strong relationships with both parents and students

Health Services

Conducted comprehensive analysis of health and wellness data, developing clinic hospital performance metrics and implementing variance analysis to drive strategic business decisions for Walt Disney World, Disneyland, and Disney Cruise Line’s healthcare facilities. Designed, constructed, and analyzed reports using MySQL within the Electronic Medical Records (EMR) Health Management System. Managed the Health Services budget and labor utilization through SAP reporting. Achieved a 30% reduction in patient wait times by identifying operational inefficiencies and implemented staffing optimizations in collaboration with Industrial Engineering and Workforce Management, resulting in a 38% decrease in overtime hours.

Orlando, Florida Area

Inspired hundreds of new Cast Members to create happiness for our Guests by teaching the traditions and carrying on the legacy of The Walt Disney Company. Facilitated a 4-8 hour class to hundreds of new Cast Members teaching Disney’s 4 Key Basics to show how to go above and beyond, be innovative in solutions and provide a seamless experience for our Guest.

Orlando, Florida Area

Sold Premier Design's jewelry through direct sales and home show parties. Achieved Designer Leaderhship in 2008 and was inducted into the President's Club for being in the nation's top 5% of jewelers for highest sales and sponsoring in 2009.

Disney Vacation Club Resorts

Managed 12 Disney Vacation Club (DVC) Resorts, overseeing 5,000 rooms and utilizing the Hotel Revenue Management System for room inventory management. Optimized room allocation by forecasting resort occupancy and demand, adjusting inventory between DVC Members and Renters. Leveraged statistical modeling to enhance forecast accuracy and identify opportunities for room allocation optimization. Supported Groups and Wholesale Analyst by participating in group sales meetings and modifying room blocks based on sales data. Led a team of Statistical Associates responsible for monitoring and adjusting inventory across various sales channels. Achieved a revenue increase of $14 million for DVC Resorts from FY10 to FY12 by identifying and prioritizing high-profit-margin resorts.

Magic Kingdom, Hollywood Studios, Epcot And Downtown Disney

Oversaw all aspects of in-park Guest Research, focusing on quality control and continuous improvement. Managed a team of 20+ Research Specialists, ensuring the completion of daily survey quotas. Secured a $32,000 grant from Disney University to revamp training, enhancing survey consistency and accuracy. Spearheaded a multi-million dollar project utilizing Net Promoter Score (NPS) research to drive immediate operational improvements. Collaborated with HR and Casting to reduce turnover to an all-time low.

Disney'S Animal Kingdom Lodge And Disney'S Polynesian Resort

Translated Guest Satisfaction Measurement (GSM) ratings into actionable insights and recommendations through customized statistical reports for Disney’s Animal Kingdom Lodge and Disney’s Polynesian Resort. Consulted with the General Managers to interpret survey results and to identify key performance drivers. Served on the Resort Executive Steering Committee and present monthly findings to drive business. Gained extensive experience with data mining and organizing databases.

Epcot

Hollywood Studios

Disney'S College Program

Master Of Business Administration (Mba), Business Administration And Management, General

Master Of Business Administration - Mba

Bachelor’S Of Science, Business Administration And Management, General

Bachelor Of Science In Business Adminstration, Business Administration And Management, General