• Customer Service: Create positive experiences, discovery, accountability. Instill customer obsession culture and behaviors by possessing it myself. Problem solve on demand.• Manage: 25+ direct FTE and coordinated with daily labor, warehouse, design and project management resources. Guide employee for personal needs, concerns, disciplinary actions and performance reviews.• Annual Budgets: Manage $50mm budgets annually; Provide forecasting, analysis, justifications, on-going reallocation to support labor, office furniture and accessories product purchases for (40+) local buildings and (70+) regional locations.• Program Planning: Partner with client to drive varied scalable process improvements, pilot programs, efficiencies, execution, documentation. Keen to customer situations for lessons learned to create better solutions moving forward. • Cross Vendor Relations: Identify partnership opportunities and drive communication plans, co-improvements, to achieve optimal results for our customer.• Recruitment: Build staffing model for specific business needs, coaching, teaching/training; Interviewing/hiring, generate new hire orientation tools specific to the culture for ease of transition to new job and team.

Full Line Stores & NW Headquarters Human Resources • Support employees with company offered benefits • Confidentiality processing for pay scales, annual reviews and relations • Facilitate New Hire Orientations • Diversity Affairs Representative & United Way Captain NW Assistant Accessories Buyer • Execute writing of orders, markdowns, open to buy, discounts, profit margins with positive YE results• Cascade product knowledge to (19) teams over (5) states, event planning for each store/dept. • Vendor merchandise negotiations, cost of goods and shipping, stock balance for sell through• Recognized for ability to learn quickly, be persistent and maintain high levels of organization Department Manager • Managed multiple departments over Nordstrom career; latest being largest Lingerie floor (Bellevue, WA.) in Company, annual sales of $6M/year. Finishing annual sales with year over year increases• Supervision for 25-50 people (seasonal variations)• Event planning and execution; companywide, and/or storewide events, trunk shows • Daily coaching, teaching/training employees and executing timely annual performance reviews • Leader in Nordstrom Mentorship Program; 2 yrs in a row for a college student